Bilingual Cantonese Call Center Representative

MCI; Cape Town; On-site; ZAR 180,000 - 270,000; Full time

Job summary

MCI in Cape Town is seeking confident Cantonese Call Center Representatives to join our growing team. You will handle customer interactions across channels, provide information and support, and maintain accurate records to deliver a professional customer experience.

The ideal candidate has Grade 12, 1–2 years in customer service within a BPO, fluent in English and Cantonese, strong communication skills, and the ability to work in a fast‑paced, target‑driven environment. Apply on our careers page.

Qualifications

• Grade 12 or equivalent is required.
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Cantonese with excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Able to work in a fast‑paced, target‑driven environment.
• Professional, adaptable and customer‑focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple channels.
• Provide assistance, information, and support to customers.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team environment while maintaining individual performance.

Skills

Fluent in English and Cantonese

Excellent verbal and written comms

Strong interpersonal and problem‑solv

Good computer literacy

Administrative skills

Fast-paced / target-driven

Professional, adaptable attitude

Education

Grade 12 / NSC

Job description

MCI in Cape Town is seeking confident Cantonese Call Center Representatives to join our growing team. You will handle customer interactions across channels, provide information and support, and maintain accurate records to deliver a professional customer experience.

The ideal candidate has Grade 12, 1–2 years in customer service within a BPO, fluent in English and Cantonese, strong communication skills, and the ability to work in a fast‑paced, target‑driven environment. Apply on our careers page.