Cape Town Call Center Specialist | Customer Experience

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Paid training

Career growth

Casual dress code

Job summary

MCI is hiring a Call Center Representative in Cape Town to handle inbound and outbound calls, resolve inquiries, and deliver service aligned with our quality standards. The role fits fast‑paced environments and targets-driven performance, with opportunities to discuss products, accounts, and billing with customers.

Experience in customer service, strong communication, and CRM familiarity will help you succeed.

Qualifications

• Minimum Grade 12/National Senior Certificate.
• 1–3 years of call centre or customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask in a target-driven environment.

Responsibilities

• Manage high-volume inbound and outbound calls.
• Provide accurate, timely information on products, services, accounts and billing.
• Resolve customer concerns and escalate complex cases as needed.
• Achieve call centre performance targets including QA scores and CSAT.
• Document all customer interactions in the CRM system.
• Follow call scripts, compliance requirements and procedures.
• Identify cross-sell or upsell opportunities when appropriate.
• Maintain a professional, empathetic approach with customers.

Skills

Communication skills

Multitasking

CRM software

Customer service

Education

Grade 12/National Senior Certificate

Tools

Salesforce

Zendesk

Avaya

Job description

MCI is hiring a Call Center Representative in Cape Town to handle inbound and outbound calls, resolve inquiries, and deliver service aligned with our quality standards. The role fits fast‑paced environments and targets-driven performance, with opportunities to discuss products, accounts, and billing with customers.

Experience in customer service, strong communication, and CRM familiarity will help you succeed.