French Bilingual Customer Support Specialist

MCI; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

MCI is seeking a French Call Center Representative in Cape Town, South Africa. The role involves engaging with customers across various campaigns and providing assistance through high-quality communication and service delivery.

The ideal candidate must be fluent in English and French, possess excellent communication skills, and have 1-2 years of experience in a customer service role within a BPO environment. This position aims to deliver a positive customer experience while meeting performance standards.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.

Skills

Fluent in English and French

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced and target-driven environment

Education

Grade 12 / National Senior Certificate or equivalent

Job description

MCI is seeking a French Call Center Representative in Cape Town, South Africa. The role involves engaging with customers across various campaigns and providing assistance through high-quality communication and service delivery.

The ideal candidate must be fluent in English and French, possess excellent communication skills, and have 1-2 years of experience in a customer service role within a BPO environment. This position aims to deliver a positive customer experience while meeting performance standards.