Mahikeng IT Support Technician Apprentice

Placements24; LegKraal Gate; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Placements24 in Mahikeng is seeking an enthusiastic IT Support Technician Apprentice to join our on-site team. You will troubleshoot hardware, software and network issues, support end-users, and gain hands-on experience in a structured apprenticeship.

You'll receive on-the-job training, mentorship from seasoned IT professionals, and opportunities to earn industry certifications. The role offers a pathway to full-time employment after successful completion of the apprenticeship.

Qualifications

• Matriculation certificate or equivalent is required.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with computer hardware components.
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills.
• Willingness to work on-site in Mahikeng.

Responsibilities

• Provide first-level IT support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve technical problems efficiently.
• Assist with network setup and maintenance.
• Manage user accounts and permissions.
• Respond to IT support tickets and service requests in a timely manner.
• Perform regular system checks and updates.
• Document IT procedures, configurations, and solutions.
• Provide basic training to users on IT systems.
• Collaborate with senior IT staff on projects and problem resolution.

Skills

IT support

Hardware troubleshooting

Software troubleshooting

Customer service

Communication

Education

Matriculation certificate

CompTIA A+ certification (advantage)

Job description

About the Role

Our client, a technology solutions provider operating in Mahikeng , is looking for an enthusiastic IT Support Technician Apprentice. This hands-on role is perfect for individuals passionate about troubleshooting and supporting IT systems. You will work directly with end-users, resolving hardware, software, and network issues, and gaining invaluable experience in IT support. The position requires full-time on-site presence to provide immediate assistance and maintain our clients' technology infrastructure. You will be part of a knowledgeable IT team, dedicated to ensuring seamless technological operations. This apprenticeship offers a structured learning path, enabling you to develop critical skills in a high-demand field. Join us to kick-start your career in IT support and become an essential part of our technical team in Mahikeng .

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve technical problems efficiently.
• Assist with network setup and maintenance.
• Manage user accounts and permissions.
• Respond to IT support tickets and service requests in a timely manner.
• Perform regular system checks and updates.
• Document IT procedures, configurations, and solutions.
• Provide basic training to users on IT systems.
• Collaborate with senior IT staff on projects and problem resolution.

Requirements

• A strong interest in IT support, hardware, and software troubleshooting.
• Basic understanding of operating systems (Windows, macOS).
• Familiarity with computer hardware components and assembly.
• Good problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• A matriculation certificate or equivalent is required.
• CompTIA A+ certification or similar is a strong advantage.
• Willingness to work on-site in Mahikeng .
• Eagerness to learn and stay updated with technology trends.

Benefits

• Comprehensive on-the-job training in IT support.
• Exposure to a variety of hardware, software, and network environments.
• Mentorship from experienced IT professionals.
• Opportunity to earn industry-recognized certifications.
• Potential for full-time employment upon successful completion of the apprenticeship.
• Gain practical experience in a critical support role.
• Work within a growing technology sector in Mahikeng .
• Develop essential troubleshooting and problem-solving skills.
• Be part of a supportive and technically adept team.
• Contribute to maintaining reliable IT operations for clients.