Apprentice IT Support Technician

Placements24; Upington; Sur place; ZAR 45 000 - 73 000; Temps partiel

Avantages offerts par ce poste

Stipend for living expenses

Mentorship from IT professionals

Certifications exposure

Potential for permanent role

Résumé du poste

Placements24 is offering an IT Support Technician Apprenticeship in Upington, Northern Cape. You will gain hands-on experience troubleshooting hardware and software, configuring devices, and supporting end-users under supervision.

The role emphasizes problem-solving, customer service, and a willingness to learn as you build foundational IT and network administration skills. Stipend is provided to cover living expenses, with potential for a permanent role upon completion.

Qualifications

• Matric with strong math and computer science aptitude.
• Interest in IT hardware, software and troubleshooting.
• Basic knowledge of Windows, macOS and common software.
• Strong problem-solving and communication abilities.

Responsabilités

• Provide first-line IT support to end-users for hardware, software and network issues.
• Install, configure, and maintain computers and software.
• Troubleshoot IT incidents and resolve problems promptly.
• Assist in managing user accounts and access rights.
• Document IT procedures and solutions.
• Support IT team with projects and initiatives.

Connaissances

Problem solving

Customer service

Communication

Attention to detail

Learning agility

Teamwork

Formation

Matric certificate

Outils

Windows OS

macOS

Ticketing systems

Description du poste

About the Role

Our client, a growing organization providing essential services, is seeking enthusiastic and technically inclined individuals for an IT Support Technician Apprenticeship in Upington, Northern Cape. This is an excellent opportunity to build a career in information technology, focusing on providing critical technical support to end-users. You will be trained in troubleshooting hardware and software issues, managing IT infrastructure, and ensuring the smooth operation of the company's technological systems. Working under the supervision of experienced IT professionals, you will gain practical, hands-on experience essential for this field. The Upington, Northern Cape location offers a unique environment to apply and grow your IT skills. We are looking for candidates who are problem-solvers, have a passion for technology, and possess excellent customer service skills. This apprenticeship provides a solid foundation for a career in IT support and network administration.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Troubleshoot and resolve IT-related incidents and problems in a timely manner.
• Assist in managing user accounts, permissions, and access rights.
• Perform routine system maintenance, updates, and security checks.
• Document IT procedures, troubleshooting steps, and solutions.
• Set up and configure new user workstations and peripherals.
• Respond to IT support requests via phone, email, and ticketing system.
• Learn and adhere to company IT policies and procedures.
• Support the IT team with various technical projects and initiatives.

Requirements

• Matric certificate with a strong aptitude for mathematics and computer science.
• A genuine interest in IT hardware, software, and troubleshooting.
• Basic knowledge of computer operating systems (e.g., Windows, macOS) and common software applications.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication abilities.
• Ability to work effectively under pressure and manage multiple tasks.
• Willingness to learn and adapt to new technologies.
• Must be a resident of or willing to work in Upington, Northern Cape.
• Must be a South African citizen or permanent resident.
• Reliable transportation to the work location.

Benefits

• Comprehensive on-the-job training in IT support and systems administration.
• Mentorship from experienced IT professionals.
• Exposure to a variety of IT hardware, software, and network technologies.
• Opportunity to gain industry-recognized certifications.
• Potential for a permanent IT Support Technician role upon successful completion.
• A stable work environment with opportunities for growth.
• Stipend provided to cover living expenses.
• Development of critical technical and problem-solving skills.
• Contribution to the operational efficiency of the organization through IT support.
• Learning a highly in-demand career field.