Luxury Spa Manager | Growth, Commission & Guest Experience

Placements24; Johannesburg; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Staff discounts on services and retail

Job summary

Placements24 in Johannesburg, Gauteng, seeks an experienced Spa Manager to lead operations of a premier wellness destination. Drive staff leadership, client services, financial performance, and upkeep of peak luxury standards.

The role emphasizes treating clients exceptionally, mentoring therapists, and growing the spa's brand in a high-end market. The ideal candidate has passion for beauty and wellness, strong leadership, and a proven ability to manage a luxury service environment in

Qualifications

• Proven experience as Spa Manager or Assistant Spa Manager in a high-end spa or salon.
• Deep knowledge of spa treatments, beauty therapies and wellness practices.
• Strong leadership, team management and people skills.
• Excellent customer service and communication abilities.
• Experience with spa management software and POS systems.
• Solid understanding of budgeting and P&L analysis.

Responsibilities

• Manage daily spa operations ensuring seamless service delivery and client satisfaction.
• Recruit, train, schedule and supervise spa therapists and front desk staff.
• Develop service protocols and treatment standards for quality and consistency.
• Oversee inventory management including supplies and stock control.
• Manage budget, P&L, and financial reporting with revenue and cost oversight.
• Develop and execute marketing strategies to attract and retain clients.
• Ensure compliance with health, safety and sanitation regulations.
• Handle client inquiries, complaints and feedback professionally.
• Maintain the spa's aesthetic and tranquil atmosphere.

Skills

Leadership

Customer service

Staff management

Interpersonal skills

Communication

Financial understanding

Tools

Spa management software

POS systems

Job description

Placements24 in Johannesburg, Gauteng, seeks an experienced Spa Manager to lead operations of a premier wellness destination. Drive staff leadership, client services, financial performance, and upkeep of peak luxury standards.

The role emphasizes treating clients exceptionally, mentoring therapists, and growing the spa's brand in a high-end market. The ideal candidate has passion for beauty and wellness, strong leadership, and a proven ability to manage a luxury service environment in