Spa Operations Director - Lead Growth and Client Experience

Placements24; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Medical, dental, and vision insurance

Employee discounts on services and产品

Professional development opportunities

Vibrant and supportive work culture

Job summary

Placements24 in Tembisa, South Africa, seeks a dynamic Medical Spa Manager to oversee operations in a modern facility. You will lead estheticians, therapists, and admin staff, drive revenue growth, and ensure a luxurious client experience with flawless service delivery.

The role requires strong leadership, industry knowledge, and a passion for beauty and wellness. A collaborative, customer-focused mindset and strategic initiative implementation will be essential to succeed in this premier

Qualifications

• Proven experience in spa management or a similar leadership role within the beauty and wellness industry.
• Strong understanding of spa operations, treatment protocols, and client management software.
• Excellent leadership, communication, and interpersonal skills to effectively manage a diverse team.
• Demonstrated ability in sales, marketing, and financial management within a service-oriented business.
• Passion for the beauty and wellness industry and a commitment to exceptional client experiences.
• Relevant certifications or qualifications in business management or esthetics are advantageous.

Responsibilities

• Lead, train, and motivate a team of estheticians, therapists, and administrative staff to achieve targets.
• Manage daily spa operations, including scheduling, inventory control, and client appointments.
• Develop and implement marketing strategies to attract new clients and retain existing ones, increasing revenue.
• Ensure the highest standards of client care, service delivery, and adherence to safety and hygiene protocols.
• Manage budgets, control expenses, and oversee financial performance, reporting to senior management.
• Handle client inquiries, concerns, and feedback professionally to ensure satisfaction.

Skills

Leadership

Spa operations

Client management software

Sales & marketing

Financial management

Communication

Education

Business management or esthetics qualifications

Tools

Client management software

Job description

Placements24 in Tembisa, South Africa, seeks a dynamic Medical Spa Manager to oversee operations in a modern facility. You will lead estheticians, therapists, and admin staff, drive revenue growth, and ensure a luxurious client experience with flawless service delivery.

The role requires strong leadership, industry knowledge, and a passion for beauty and wellness. A collaborative, customer-focused mindset and strategic initiative implementation will be essential to succeed in this premier