Director, Luxury Spa & Wellness Operations

Placements24; LegKraal Gate; Hybride; ZAR 1 800 000 - 3 200 000; Plein temps

Avantages offerts par ce poste

Base salary

Health benefits

Performance-based bonuses

Long-term incentives

Professional development

Leadership opportunity

Career advancement

Résumé du poste

Placements24, a luxury hospitality group operating a prominent wellness retreat in Mahikeng, North West, ZA, seeks a Director of Wellness & Spa Operations. This executive role leads strategic planning, development, and day-to-day management of all wellness and spa services, driving guest experience and profitability.

You will lead a diverse team, curate innovative wellness programs, manage budget and supplier relations, ensure compliance, and partner on marketing initiatives to grow revenue and

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree preferred.
• Minimum of 10 years of progressive experience in spa and wellness management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing spa operations, P&L responsibility, and driving revenue growth.
• Extensive knowledge of spa treatments, wellness modalities, fitness programming, and the hospitality industry.
• Exceptional leadership, communication, and interpersonal skills.
• Strong strategic thinking, analytical, and problem-solving abilities.
• Proficiency in spa management software and financial reporting tools.
• Passion for health, wellness, and delivering unparalleled guest experiences.
• Ability to work effectively in a fast-paced, dynamic environment.
• Must be based in or able to relocate to the Mahikeng, North West region.

Responsabilités

• Develop and implement strategic business plans for the wellness and spa division, aligning with overall company objectives.
• Oversee all operational aspects of the spa and wellness center, including staffing, budgeting, inventory management, and quality control.
• Lead, mentor, and motivate the spa and wellness team, fostering a culture of exceptional service and professional growth.
• Curate and continuously enhance a diverse range of spa treatments, wellness programs, and fitness activities.
• Manage supplier relationships and ensure the procurement of high-quality spa products and equipment.
• Develop and manage the annual operating budget, ensuring profitability and cost-effectiveness.
• Implement and maintain rigorous standards for hygiene, safety, and guest satisfaction.
• Drive revenue growth through effective marketing strategies, package development, and strategic partnerships.
• Analyze market trends and competitor activities to identify new opportunities for innovation and service enhancement.
• Ensure compliance with all relevant health, safety, and operational regulations.

Connaissances

Leadership

Communication

Interpersonal skills

Strategic thinking

Analytical skills

Problem-solving

Spa management software

Financial reporting tools

Formation

Bachelor's degree in Hospitality Management or related field

Advanced degree preferred

Outils

Spa management software

Financial reporting tools

Description du poste

Placements24, a luxury hospitality group operating a prominent wellness retreat in Mahikeng, North West, ZA, seeks a Director of Wellness & Spa Operations. This executive role leads strategic planning, development, and day-to-day management of all wellness and spa services, driving guest experience and profitability.

You will lead a diverse team, curate innovative wellness programs, manage budget and supplier relations, ensure compliance, and partner on marketing initiatives to grow revenue and