Luxury Hotel General Manager

Placements24; Mossel Bay; On-site; ZAR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Housing allowance

Relocation assistance

Health, dental and vision insurance

Retirement savings plan

Exclusive staff discounts

Career development opportunities

Job summary

Placements24 presents an opportunity for a strategic General Manager to lead a five-star luxury hotel in Mossel Bay, Western Cape. You will shape the property's direction, guest experiences, and financial performance across F&B, Rooms, Sales & Marketing, and Finance.

The ideal candidate has 10+ years in hotel management, at least 5 years as GM at a luxury property, proven budgeting and revenue growth ability, and a passion for service excellence. Relocation to Mossel Bay is required.

Qualifications

• 10+ years in hotel management with 5+ years as GM in luxury properties.
• Proven ability to drive budgeting, forecasting and P&L.
• Strong leadership, communication and guest-service focus.
• Deep knowledge of luxury hotel operations across all departments.
• Experience developing strategic business plans and market growth.
• Experience managing costs and optimizing financial performance.
• Understanding of luxury market trends and guest expectations.
• Willingness to relocate to Mossel Bay, Western Cape.

Responsibilities

• Oversee all hotel operations to maximize guest satisfaction and efficiency.
• Develop and execute strategic plans to achieve business objectives and profitability.
• Manage budgeting, forecasting, and P&L responsibilities.
• Lead and inspire a diverse team across all departments.
• Ensure adherence to brand standards and service excellence.
• Drive sales and marketing to optimize occupancy and revenue.
• Oversee property maintenance, renovations and capex projects.
• Implement service standards to create memorable guest experiences.
• Ensure compliance with health, safety, and legal regulations.
• Build relationships with owners, guests and the local community.

Skills

Hotel management

Financial performance

Leadership

Interpersonal skills

Budgeting

Strategic planning

Luxury market knowledge

Relocation readiness

Communication skills

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Job description

About the Role

Our client is seeking an accomplished and strategic General Manager to lead a five-star luxury hotel located in the picturesque coastal town of **Mossel Bay, Western Cape**. This executive role is responsible for the overall strategic direction, operational excellence, and financial performance of the hotel. The ideal candidate will have a proven history of success in luxury hotel management, with a keen understanding of market dynamics, brand standards, and delivering unparalleled guest experiences. You will be responsible for managing all hotel departments, including F&B, Rooms Division, Sales & Marketing, and Finance, while fostering a culture of exceptional service and team empowerment. This is a unique opportunity to shape the future of a renowned luxury property and make a significant impact on the **Mossel Bay, Western Cape** hospitality scene. We are looking for a visionary leader with a passion for excellence and a commitment to upholding the highest standards of hospitality.

Key Responsibilities

• Oversee all aspects of hotel operations to ensure maximum guest satisfaction and operational efficiency.
• Develop and execute strategic plans to achieve business objectives and enhance profitability.
• Manage financial performance, including budgeting, forecasting, and P&L responsibility.
• Lead and inspire a diverse team of hotel professionals, promoting a positive and high-performance culture.
• Ensure adherence to brand standards and maintain the hotel's reputation for luxury and service excellence.
• Drive sales and marketing efforts to maximize occupancy and revenue.
• Oversee property maintenance, renovations, and capital expenditure projects.
• Develop and implement service standards to create memorable guest experiences.
• Ensure compliance with all health, safety, and legal regulations.
• Build strong relationships with stakeholders, including owners, guests, and the local community.

Requirements

• Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a General Manager role at a luxury property.
• Demonstrated success in driving financial performance and market share growth.
• Exceptional leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations across all departments.
• Proven ability to develop and implement strategic business plans.
• Experience managing budgets and controlling costs effectively.
• Strong understanding of luxury market trends and guest expectations.
• Ability to relocate and reside in or near **Mossel Bay, Western Cape**.
• Bachelor's degree in Hospitality Management or a related field; Master's degree preferred.
• Adaptability and resilience in a dynamic hospitality environment.

Benefits

• Our client offers an executive compensation package, including a competitive base salary, performance-based bonuses, and long-term incentive plans.
• Comprehensive benefits include health, dental, vision insurance, and a retirement savings plan.
• Housing allowance and relocation assistance are available.
• Opportunities for professional development and career advancement within a prestigious international hotel group are significant.
• Employees enjoy exclusive discounts on hotel stays and dining worldwide.
• This role provides the opportunity to lead a landmark property in the beautiful **Mossel Bay, Western Cape**.