Key Account Manager - Rental

Altron; Midrand; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Netstar in Midrand, Gauteng, is seeking a seasoned Key Account Manager to own high-value rental accounts. You will drive retention, identify cross-sell opportunities and ensure customer voice is represented across operations and technical teams.

You will manage strategic accounts, lead regular reviews, and collaborate with Sales to support renewals and growth within SLA-driven environments.

Qualifications

• 5-7+ years in Key Account Management or related roles.
• Experience in telematics, fleet management, automotive or services environments.
• Proven track record in customer retention, account growth and stakeholder management.
• Experience working in SLA-driven environments.

Responsibilities

• Act as the primary advisor for high-value rental accounts and conduct regular business reviews.
• Drive portfolio revenue, retention and profitability through upsell and cross-sell activities.
• Oversee end-to-end service quality against contractual SLAs and manage escalations.
• Coordinate with Technical Support, Field Services and Operations for installations and rollout projects.

Skills

Key account management

Customer success

Stakeholder management

Cross-functional collaboration

SLA governance

Commercial growth

Job description

Business Unit: Netstar
Location: Midrand, Gauteng
Appointment Type: Permanent

We are seeking an accomplished, commercially savvy Key Account Manager with a proven track record in telematics, fleet management, or the automotive industry. In this pivotal role, you will take full ownership of high-value car rental accounts, spearheading portfolio retention, unlocking cross-sell and upsell opportunities, and championing the voice of the customer across our operational and technical teams.

• Key Account Relationship Management: Act as the primary advisor and single point of contact for key rental accounts, leading regular business reviews, executing tailored account plans, and safeguarding contractual commitments.
• Retention & Commercial Growth: Drive portfolio revenue, retention, and profitability targets by partnering with Sales on solution-based upselling, cross-selling Netstar products, and supporting contract renewals.
• Service Delivery & SLA Governance: Oversee end-to-­end service quality against contractual SLAs, mitigating operational risks, resolving escalations swiftly, and championing customer loyalty initiatives.
• Cross-Functional Operations Coordination: Bridge customers with Technical Support, Field Services, and Operations teams to ensure seamless execution of installations, maintenance, recovery, and account-specific rollout projects.
• Financial & Commercial Oversight

• Minimum 5-7 years' experience in Key Account Management, Customer Success, Account Management or Client Relationship Management.
• Experience within a Telematics, Fleet Management, Vehicle Rental, Automotive, Logistics, Mobility, Technology or Services environment.
• Proven experience managing strategic customers and large commercial accounts.
• Demonstrated success in customer retention, account growth and stakeholder management.
• Experience working within SLA-driven environments.