Key Account Specialist — Client Success & SLA Delivery

Altron; Midrand; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Netstar, part of Altron, is seeking a customer-focused Key Account Specialist to own a portfolio of high-profile clients and ensure exceptional service delivery.

Based at our Midrand Head Office, the role requires frequent travel to client sites and close collaboration with Planning and Technical teams to meet SLAs.

The ideal candidate has 3+ years in account management or customer service, strong communication and relationship-building skills, and a drive for continuous improvement.

Qualifications

• Matric / Grade 12 certificate (required).
• Minimum 3 years' experience in customer service, account management, or client relationships.
• Valid driver's license and own transport.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong communication, interpersonal and presentation skills.
• Willingness to travel frequently.

Responsibilities

• Own full lifecycle of client accounts from onboarding to offboarding.
• Establish, monitor and manage SLAs and scopes of work.
• Conduct regular client engagement meetings and site visits.
• Build and maintain long-term client relationships.
• Identify opportunities to improve service delivery and add value.
• Deliver specialised client projects.
• Coordinate client requirements with internal teams.
• Produce and validate client reports.
• Escalate and resolve hardware, software, and support issues.

Skills

Customer service

Account management

Client relationships

Communication skills

Problem solving

Multitasking

Education

Matric / Grade 12

Tools

Microsoft Office Suite

Job description

Netstar, part of Altron, is seeking a customer-focused Key Account Specialist to own a portfolio of high-profile clients and ensure exceptional service delivery.

Based at our Midrand Head Office, the role requires frequent travel to client sites and close collaboration with Planning and Technical teams to meet SLAs.

The ideal candidate has 3+ years in account management or customer service, strong communication and relationship-building skills, and a drive for continuous improvement.