FIS Key Account Consultant

Altron; Midrand; In loco; ZAR 360.000 - 480.000; Tempo pieno

Descrizione del lavoro

Netstar, part of Altron, is seeking a customer-focused Key Account Specialist to own a portfolio of high-profile clients and ensure exceptional service delivery.

Based at our Midrand Head Office, the role requires frequent travel to client sites and close collaboration with Planning and Technical teams to meet SLAs.

The ideal candidate has 3+ years in account management or customer service, strong communication and relationship-building skills, and a drive for continuous improvement.

Competenze

• Matric / Grade 12 certificate (required).
• Minimum 3 years' experience in customer service, account management, or client relationships.
• Valid driver's license and own transport.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong communication, interpersonal and presentation skills.
• Willingness to travel frequently.

Mansioni

• Own full lifecycle of client accounts from onboarding to offboarding.
• Establish, monitor and manage SLAs and scopes of work.
• Conduct regular client engagement meetings and site visits.
• Build and maintain long-term client relationships.
• Identify opportunities to improve service delivery and add value.
• Deliver specialised client projects.
• Coordinate client requirements with internal teams.
• Produce and validate client reports.
• Escalate and resolve hardware, software, and support issues.

Conoscenze

Customer service

Account management

Client relationships

Communication skills

Problem solving

Multitasking

Formazione

Matric / Grade 12

Strumenti

Microsoft Office Suite

Descrizione del lavoro

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Position Description: FIS Key Account Consultant

Position Number: 7526

Reference Number: 2027149

Introduction: Business Unit: Netstar Location: Midrand Job Type: Permanent

Netstar is seeking a highly motivated and customer-focused Key Account Specialist (KAS) to join our Fleet Intelligence Solutions team. The successful candidate will serve as the primary point of contact for a portfolio of high-profile clients, ensuring exceptional service delivery, strong client relationships, and effective account management.

The Key Account Specialist will take full ownership of assigned client accounts, acting as the liaison between Netstar and the client while ensuring service level agreements, reporting requirements, and operational objectives are consistently achieved.

This role is based at our Midrand Head Office and requires frequent travel to client sites.

Required Tasks: The successful candidate will be responsible for:

• Managing client accounts from onboarding through to offboarding
• Establishing, monitoring and managing Service Level Agreements (SLAs) and scopes of work
• Conducting regular client engagement meetings and site visits
• Building and maintaining strong long-term client relationships
• Identifying opportunities to improve service delivery and add value to client operations
• Managing and delivering specialised client projects
• Acting as the primary liaison between clients and internal departments
• Coordinating client requirements with relevant business units
• Monitoring and reporting on client account performance, concerns, and improvement opportunities
• Escalating and resolving hardware, software, and support-related issues
• Collaborating with internal teams, including Planning and Technical departments, to ensure service excellence
• Producing and validating specialised reports according to client requirements
• Managing tagging systems and ensuring dat

Requirements: Matric / Grade 12 certificate

• Minimum 3 years' experience in a customer service, account management, or client relationship management role
• Previous Netstar experience will be advantageous
• Valid driver's licence and reliable own transport
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint and Outlook)
• Strong communication, interpersonal and presentation skills
• Excellent problem-solving and stakeholder management abilities
• Ability to work independently and manage multiple priorities effectively
• Willingness and ability to travel frequently

General Comment/s: The ideal candidate will demonstrate:

• Exceptional customer service orientation
• Strong relationship-building and networking skills
• High attention to detail and accuracy
• Excellent verbal and written communication skills
• Effective planning, organisational and time management skills
• Strong analytical and reporting capabilities
• Ability to work under pressure and meet deadlines
• Proactive approach to problem-solving and continuous improvement