Key Account Manager (Remote)

Placements24; Polokwane; Hybrid; ZAR 700,000 - 950,000; Full time

Benefits offered by this job

Performance-based bonuses

Comprehensive benefits (medical, etc.)

Remote-friendly culture

Opportunities for leadership

Job summary

Placements24 is assisting a client in identifying a seasoned Key Account Manager for a remote-friendly sales role. You will manage a portfolio of high-value accounts, drive retention, and identify expansion opportunities across B2B technology solutions.

This remote-first position offers a flexible home-office setup, performance-based bonuses, comprehensive benefits, and opportunities for leadership as the company scales.

Qualifications

• 6+ years of experience in account management or a similar client-facing sales role, preferably in B2B technology.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Oversee and manage a portfolio of key client accounts, ensuring retention and long-term partnerships.
• Develop and execute account growth strategies to identify upsell and cross-sell opportunities.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues.

Skills

Relationship building

Communication

Negotiation

Account growth

CRM tools

Education

Bachelor's degree in Marketing or Business Administration

Tools

HubSpot

Salesforce

Job description

About the Role

Our client, a leader in providing innovative digital solutions, is seeking a dedicated and strategic Key Account Manager to join their thriving, fully remote sales division. This position is ideal for a seasoned sales professional with a passion for building and maintaining strong relationships with high-value clients. You will be responsible for managing a portfolio of existing accounts, ensuring client satisfaction, and driving expansion opportunities. As a remote-first role, you'll have the flexibility to operate from your home office while contributing to the success of a forward-thinking company. We are committed to fostering a supportive and collaborative virtual environment where you can excel and grow your career.

Key Responsibilities

• Oversee and manage a dedicated portfolio of key client accounts, ensuring retention and fostering deep, long-term partnerships.
• Develop and execute account growth strategies to identify upsell and cross-sell opportunities within existing accounts.
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of satisfaction.
• Conduct regular business reviews with clients to understand their evolving needs and demonstrate the value of our client's solutions.
• Collaborate with internal teams, including support, product, and technical specialists, to deliver exceptional service and solutions.
• Monitor account health and proactively identify potential risks, implementing mitigation strategies as needed.
• Prepare and present compelling proposals, presentations, and reports to clients and internal stakeholders.
• Contribute to sales forecasting and strategic account planning with accurate, up-to-date information.

Requirements

• Bachelor's degree in a relevant field; Marketing or Business Administration preferred.
• A minimum of 6 years of experience in account management or a similar client-facing sales role, preferably in B2B technology.
• Proven ability to manage and grow key client accounts, consistently meeting or exceeding retention and expansion targets.
• Excellent communication, presentation, and negotiation skills, with a strong ability to articulate complex solutions.
• Demonstrated proficiency with CRM systems (e.g., HubSpot, Salesforce) and account management tools.
• A strong sense of ownership, proactive approach, and the ability to thrive in an autonomous remote work environment.
• Deep understanding of customer relationship management principles and sales strategies.
• Flexibility to travel for essential client meetings when required.

Benefits

• Attractive base salary coupled with performance-based bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Paid vacation days and public holidays.
• Opportunities for continuous learning and professional development, including certifications and workshops.
• Access to innovative technology and sales enablement resources.
• A supportive and engaging remote company culture that values employee well-being.
• Potential for advancement into leadership roles as the company expands.