Client Success Manager - Tech Support

Placements24; Centurion; Hybrid; ZAR 350,000 - 600,000; Full time

Job summary

Placements24 is seeking a proactive Client Success Manager to join its fully remote support team. You will build and maintain relationships with a portfolio of clients, drive user adoption, and provide strategic guidance to help clients achieve business objectives using our platform.

In this remote role, you will conduct regular check-ins, manage expectations across organizational levels, and coordinate with product and sales teams to resolve issues, ensuring high client satisfaction and

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• Experience in Client Success or Account Management in tech.
• Ability to build rapport with clients at various levels.
• Excellent communication, presentation, and negotiation skills.
• Familiarity with CRM principles and tools.
• Ability to work independently in a remote setting.

Responsibilities

• Develop and nurture strong, long-term relationships with a portfolio of assigned clients.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for growth.
• Provide proactive guidance and strategic advice to help clients achieve their business objectives using our platform.
• Address client concerns and issues promptly, coordinating with internal teams to ensure swift resolution.
• Monitor client usage patterns and engagement metrics to anticipate needs and risks.
• Champion the client's voice internally, providing feedback to product and sales teams.

Skills

Client relationships

Communication

Negotiation

Account management

Remote work

Education

Bachelor's degree in Business/Communications

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and client-focused Client Success Manager to join their remote support team. This pivotal role involves building and maintaining strong relationships with key clients, ensuring they derive maximum value from our services and receive exceptional ongoing support. You will act as the primary point of contact, understanding client needs, anticipating potential issues, and driving user adoption and satisfaction. This fully remote position offers the flexibility to work from anywhere, supported by a collaborative digital environment and a company culture that prioritizes client outcomes and employee well-being.

Key Responsibilities

• Develop and nurture strong, long-term relationships with a portfolio of assigned clients.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify opportunities for growth.
• Provide proactive guidance and strategic advice to help clients achieve their business objectives using our platform.
• Address client concerns and issues promptly, coordinating with internal teams to ensure swift resolution.
• Monitor client usage patterns and engagement metrics to anticipate needs and risks.
• Champion the client's voice internally, providing feedback to product and sales teams.

Requirements

• Bachelor's degree in Business, Communications, or a related field.
• Proven experience in Client Success , Account Management, or a related customer-facing role, ideally within a tech company.
• Demonstrated ability to build rapport and trust with clients at various organizational levels.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Ability to work independently and manage multiple priorities in a remote setting.

Benefits

• Highly competitive salary with performance-based incentives and bonuses.
• Fully remote work environment offering excellent flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and opportunities for professional development.
• A supportive and innovative company culture with a focus on client advocacy.