Senior Account Manager (Remote)

Placements24; Randburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a Senior Account Manager to lead strategic relationships with our enterprise clients in a fully remote capacity. You will drive adoption, expansion, and customer success, acting as the main liaison across Sales, Support, and Product teams.

You’ll need at least 5 years of enterprise Account Management experience, exceptional virtual communication, strong negotiation and presentation skills, and a solid record of retention and revenue growth in a remote setting.

Qualifications

• 5+ years of enterprise account management experience, remote preferred.
• Proven track record of retaining and growing enterprise client revenue.
• Strong communication, negotiation, and presentation skills.
• Experience with CRM systems (e.g., Salesforce) and cross-functional collaboration.

Responsibilities

• Manage a portfolio of high-value enterprise client accounts; main point of contact.
• Develop and execute strategic account plans to maximize retention and growth.
• Conduct regular business reviews with clients; present performance metrics and recommendations.
• Identify upsell and cross-sell opportunities within existing accounts.
• Collaborate with Sales, Support, and Product teams to ensure client success.

Skills

Account management

CRM software

Virtual communication

Negotiation

Presentation skills

Business acumen

Education

Bachelor's degree (preferred)

Tools

Salesforce

Job description

About the Role

Our client is seeking an experienced and strategic Senior Account Manager to join their fully remote team. This role is essential for nurturing and growing relationships with our key enterprise clients. You will serve as the primary liaison, ensuring client success, driving adoption, and identifying opportunities for expansion. This position requires a proactive, client-centric approach and exceptional skills in virtual communication and relationship management. You will be instrumental in driving customer loyalty and revenue growth, operating with significant autonomy in a remote-first culture. Your contributions will be vital to our client's ongoing success and market presence.

Key Responsibilities

• Manage a portfolio of high-value enterprise client accounts , serving as their main point of contact.
• Develop and execute strategic account plans aimed at maximizing client satisfaction, retention, and revenue growth.
• Conduct regular business reviews, presenting performance metrics and strategic recommendations to clients.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Collaborate effectively with internal cross-functional teams (e.g., Sales, Support, Product) to ensure client success.
• Proactively address client needs and challenges, ensuring timely and satisfactory resolutions.

Requirements

• Minimum of 5 years of experience in Account Management , particularly with enterprise-level clients, preferably in a remote setting.
• Proven track record of successfully managing complex client relationships and achieving retention/growth targets.
• Exceptional virtual communication , negotiation, and presentation skills.
• Proficiency with CRM systems (e.g., Salesforce) and other remote collaboration tools.
• Strong business acumen and strategic thinking capabilities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Highly competitive salary with a significant performance-based bonus component.
• Fully remote work environment , offering exceptional flexibility and work-life integration.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and professional development opportunities.
• Opportunity to work with a leading company and influence client strategies.