Remote Account Manager

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work setup

Health, dental, and vision insurance

Professional development and online培训

Job summary

Placements24 is seeking a dedicated Remote Account Manager to nurture and expand existing client relationships across the country from a fully remote location. You will be the primary contact, ensuring exceptional service and maximizing value from our offerings.

You will develop account plans, identify upselling opportunities, and collaborate with sales, support and product teams while reporting on account health and risks. Strong communication and CRM proficiency are essential.

Qualifications

• Experience as Account Manager or Customer Success Manager or similar client-facing role.
• Excellent communication and problem-solving skills, especially in a remote setting.
• Proficiency in CRM software and customer management best practices.
• Demonstrated ability to manage multiple accounts and priorities.
• Strong understanding of sales and customer service principles.
• Bachelor's degree in Business, Communications, or related field preferred.

Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to achieve revenue growth and deepen client engagement.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling new products and services.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experiences.
• Regularly report on account health, client feedback, and potential risks to management.

Skills

Account management

Customer success

Remote work

CRM software

Communication skills

Education

Bachelor's degree in Business or related field

Tools

CRM systems

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote Account Manager to join their growing team, serving clients nationwide from a remote location. This position is crucial for nurturing and expanding existing client relationships, ensuring they receive exceptional service and derive maximum value from our client's offerings. You will be the primary point of contact, responsible for client retention, identifying growth opportunities within accounts, and acting as a liaison between the client and internal teams. The ideal candidate thrives on building strong connections, proactively addresses client needs, and possesses excellent communication skills for effective virtual engagement.

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute account plans to achieve revenue growth and deepen client engagement.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities for upselling and cross-selling new products and services.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experiences.
• Regularly report on account health, client feedback, and potential risks to management.

Requirements

• Proven experience as an Account Manager , Customer Success Manager, or similar client-facing role.
• Excellent communication, interpersonal, and problem-solving skills, particularly in a remote setting.
• Proficiency in CRM software and customer management best practices.
• Demonstrated ability to manage multiple accounts and priorities effectively.
• Strong understanding of sales and customer service principles.
• Bachelor's degree in Business, Communications, or a related field is preferred.

Benefits

• Competitive salary with performance-based bonuses tied to account growth and retention.
• Fully remote work setup, offering unparalleled flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance coverage.
• Professional development opportunities and access to online training resources.
• A collaborative and supportive remote work culture with regular team virtual events.