Key Account Manager

Hirexe; South Africa; Remote; ZAR 1,484,000 - 2,143,000; Full time

Job summary

Hirexe is seeking a proactive Key Account Manager to lead relationships with US-based clients in cloud and IT services. The role is fully remote and aligned to Eastern Standard Time, requiring strong communication and strategic account growth.

You will manage a portfolio, identify upsell opportunities, coordinate with sales and technical teams, and ensure renewals, delivering measurable revenue growth while maintaining high customer satisfaction.

Qualifications

• Proven experience in account management, client success, or sales within the IT or cloud services industry.
• Strong knowledge of cloud technologies, IT services, and enterprise solutions.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work fully remote while aligning with EST hours.
• Highly organized, self-motivated, and results-oriented.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus.
• Fully remote work with flexible schedule within EST.

Responsibilities

• Manage a portfolio of key accounts, building strong, long-term relationships with client stakeholders.
• Understand client business needs and provide strategic guidance on cloud and IT solutions.
• Identify upsell and cross-sell opportunities within existing accounts.
• Serve as the primary liaison between clients and internal teams, ensuring timely delivery of solutions and services.
• Track account performance, manage renewals, and monitor customer satisfaction.
• Collaborate with sales, technical, and support teams to deliver seamless customer experiences.
• Maintain accurate account records and provide regular reporting on account health and growth opportunities.

Skills

Account management

Sales experience

Cloud technologies

Communication skills

Negotiation

Remote work

CRM tools (Salesforce, HubSpot)

Tools

Salesforce

HubSpot

Job description

Job Title: Key Account Manager – Cloud & IT Services (Remote, US Hours)

Location: Fully Remote (Must work Eastern Standard Time)

About Us:

We are a fast-growing US-based technology company specializing in cloud solutions and IT services. We help businesses optimize their IT infrastructure, enhance cybersecurity, and leverage cloud technologies to drive growth and efficiency.

Role Overview:

We are seeking a proactive and results-driven Key Account Manager to manage and grow relationships with our US-based clients. The ideal candidate will be highly motivated, tech-savvy, and able to work fully remotely during Eastern Standard Time hours. You will act as the primary point of contact for key clients, ensuring their satisfaction, identifying opportunities for growth, and driving revenue for the business.

Key Responsibilities:

• Manage a portfolio of key accounts, building strong, long-term relationships with client stakeholders.


• Understand client business needs and provide strategic guidance on cloud and IT solutions.


• Identify upsell and cross-sell opportunities within existing accounts.


• Serve as the primary liaison between clients and internal teams, ensuring timely delivery of solutions and services.


• Track account performance, manage renewals, and monitor customer satisfaction.


• Collaborate with sales, technical, and support teams to deliver seamless customer experiences.


• Maintain accurate account records and provide regular reporting on account health and growth opportunities.

Requirements:

• Proven experience in account management, client success, or sales within the IT or cloud services industry.


• Strong knowledge of cloud technologies, IT services, and enterprise solutions.


• Excellent communication, negotiation, and relationship-building skills.


• Ability to work fully remote while aligning with Eastern Standard Time (EST) hours.


• Highly organized, self-motivated, and results-oriented.


• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus.


• Fully remote work with flexible schedule within EST.


• Competitive salary plus performance-based incentives.


• Opportunities for professional growth and training.


• Collaborative, supportive, and innovative team environment.