Account Manager - Enterprise Solutions

Placements24; Centurion; Hybrid; ZAR 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Health insurance

Commission & bonus plan

Retirement planning

Zusammenfassung

Placements24 is seeking an experienced Account Manager to lead a portfolio of enterprise clients. You will drive retention and revenue growth by delivering strategic account plans, maintaining senior-level relationships, and coordinating with sales, support, and product teams to ensure exceptional client experiences.

Remote role with occasional travel for key client meetings and industry events. 5+ years in enterprise software account management, strong communication, and negotiation skills are

Qualifikationen

• 5+ years of experience in account management, client relationship management, or sales within enterprise software or B2B tech.

Aufgaben

• Manage a portfolio of enterprise-level clients as the primary contact.
• Develop and execute strategic account plans to maximize retention and revenue growth.
• Identify upsell and cross-sell opportunities for products and services.
• Build and maintain long-term relationships with key stakeholders and decision-makers.
• Conduct regular business reviews to align needs with solutions.
• Coordinate with support teams to resolve client issues promptly.
• Monitor client usage and drive deeper engagement with the software.

Kenntnisse

Relationship management

Communication

Negotiation

Strategic thinking

Problem solving

Ausbildung

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce CRM

Account management tools

Jobbeschreibung

About the Role

Our client, a leading provider of enterprise software solutions, is seeking an experienced and client-focused Account Manager to join their expanding team. This role will manage and grow a portfolio of existing enterprise clients, ensuring high levels of satisfaction and identifying opportunities for upselling and cross-selling our comprehensive suite of services. While the role is primarily remote, there may be occasional travel required for key client meetings and industry events. The ideal candidate possesses a deep understanding of enterprise software, excellent relationship management skills, and a strategic approach to account growth. You will be instrumental in maintaining long‑term client partnerships and driving recurring revenue for the organization. This is a fantastic opportunity to work with a recognized industry leader and make a tangible impact on business success.

Key Responsibilities

• Manage a portfolio of assigned enterprise-level clients, serving as their primary point of contact.
• Develop and execute strategic account plans to maximize client retention, satisfaction, and revenue growth.
• Identify and pursue opportunities for upselling and cross-selling additional products and services.
• Build and maintain strong, long‑term relationships with key stakeholders and decision‑makers within client organizations.
• Conduct regular business reviews with clients to assess their needs, provide updates, and ensure alignment with our solutions.
• Proactively address client issues and concerns, coordinating with internal support teams to ensure timely and effective resolution.
• Monitor client usage and adoption of our software, providing guidance and support to drive deeper engagement.
• Stay informed about industry trends, client business objectives, and competitor activities.
• Collaborate with sales, technical support, and product teams to deliver exceptional client experiences.
• Track account progress, identify risks, and report on key account metrics and forecasts.

Requirements

• Minimum of 5 years of experience in account management, client relationship management, or sales, preferably within the enterprise software or B2B technology sector.
• Proven track record of successfully managing and growing enterprise accounts.
• Deep understanding of enterprise software solutions and their business applications.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong strategic thinking and problem-solving abilities.
• Ability to build rapport and trust with senior‑level executives.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Bachelor's degree in Business, Marketing, or a related field.
• Excellent organizational and time‑management skills, with the ability to manage multiple accounts effectively.
• Willingness to travel occasionally for client meetings and industry events.

Benefits

Our client offers a competitive salary and a generous commission and bonus structure based on client retention and expansion. Comprehensive health insurance, retirement planning benefits, and generous paid time off are provided. This role offers significant flexibility due to its remote nature, allowing for a better work‑life balance. Opportunities for professional development, including advanced sales training and leadership programs, are readily available. Join a company that values its employees and offers a clear path for career growth.