Key Account Manager - Recruitment Services

Placements24; Paarl; Hybrid; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Competitive salary with commission

Fully remote working arrangement

Opportunity to manage high-profile key

Professional development and training

Collaborative remote team culture

Exposure to multiple industries

Direct impact on client success

Job summary

Placements24 is seeking a highly motivated Key Account Manager to join our team. This fully remote role focuses on managing a portfolio of high-value clients, understanding their recruitment needs, and delivering tailored solutions to drive revenue growth.

You will act as the primary contact for key accounts, nurturing relationships, presenting proposals, and collaborating with delivery teams to ensure outstanding service.

Qualifications

• 4+ years of experience in account management or sales, preferably in recruitment or professional services.
• Proven track record of managing key accounts and achieving revenue growth.
• Excellent communication, presentation and interpersonal skills.
• Strong understanding of client relationship management principles.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients, acting as their trusted recruitment partner.
• Understand client business objectives and talent needs to propose bespoke recruitment solutions.
• Develop and execute account growth strategies to increase client engagement and service utilization.
• Oversee the delivery of recruitment services, ensuring client satisfaction and retention.
• Conduct regular business reviews with clients to assess performance and identify areas for improvement.
• Collaborate with recruitment delivery teams to ensure seamless execution of hiring mandates.
• Identify new business opportunities within existing accounts and work towards converting them into revenue.
• Stay updated on industry trends and market intelligence relevant to clients' sectors.
• Prepare and present proposals, reports, and presentations to clients.
• Serve as the escalation point for client issues, ensuring timely and effective resolution.

Skills

Account management

Business development

Communication

CRM

Strategic thinking

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

About the Role

Our client, a dynamic recruitment consultancy operating within the Paarl, Western Cape, ZA area, is looking for a highly motivated Key Account Manager to join their growing team. This role is fully remote, offering a fantastic opportunity for a results-driven professional to manage and expand relationships with key clients. You will be responsible for understanding client needs, developing tailored recruitment solutions, and ensuring exceptional service delivery. The ideal candidate will possess strong commercial acumen, excellent communication skills, and a passion for building long-term partnerships. You will act as the primary point of contact for a portfolio of high-value clients, driving client satisfaction and revenue growth. This remote position allows for flexibility while ensuring strategic engagement with clients in and around Paarl, Western Cape, ZA.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients, acting as their trusted recruitment partner.
• Understand client business objectives and talent acquisition needs to propose bespoke recruitment solutions.
• Develop and execute account growth strategies to increase client engagement and service utilization.
• Oversee the delivery of recruitment services, ensuring client satisfaction and retention.
• Conduct regular business reviews with clients to assess performance and identify areas for improvement.
• Collaborate with the recruitment delivery teams to ensure seamless execution of hiring mandates.
• Identify new business opportunities within existing accounts and work towards converting them into revenue.
• Stay updated on industry trends and market intelligence relevant to clients' sectors.
• Prepare and present proposals, reports, and presentations to clients.
• Serve as the escalation point for client issues, ensuring timely and effective resolution.

Requirements

• Minimum of 4 years of experience in account management, business development, or sales, preferably within the recruitment or professional services industry.
• Proven track record of managing key accounts and achieving revenue growth targets.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to work independently and manage time effectively in a fully remote setting.
• Strategic thinker with strong problem-solving capabilities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Familiarity with the business landscape around Paarl, Western Cape, ZA is advantageous.
• Proficiency with CRM software and other sales/account management tools.

Benefits

• Competitive salary with an attractive commission structure based on account growth.
• Fully remote working arrangement offering significant flexibility.
• Opportunity to manage high-profile client accounts.
• Professional development and training opportunities in account management.
• Supportive and collaborative remote team culture.
• Exposure to various industries and business challenges through client engagement.
• Direct impact on client success and business growth.