Account Manager - Remote

Placements24; George; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary with incentives

Flexible remote working environment

Professional growth opportunities

Collaborative team culture

Job summary

Placements24 is seeking a dedicated Account Manager to nurture existing client relationships and identify opportunities for account expansion. This remote-first role focuses on customer success and revenue growth across a portfolio of SA clients.

You will be the primary contact for inquiries, driving satisfaction and advocating for clients while collaborating with sales, support, and product teams. Strong communication and organizational skills are essential for success in a remote setting.

Qualifications

• Proven experience in account management, customer success, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Self-disciplined and organized, with a proven ability to work independently in a remote setting.

Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
• Act as the main point of contact for all client inquiries, issues, and requests, ensuring timely and effective resolution.
• Proactively identify client needs and opportunities for upselling or cross-selling additional products/services.
• Conduct regular business reviews with clients to assess satisfaction, demonstrate value, and align on future goals.
• Collaborate with internal sales, support, and product teams to ensure a seamless client experience.
• Onboard new clients effectively, ensuring they understand product capabilities and best practices.
• Monitor client health and proactively address any potential risks to retention.
• Gather client feedback and communicate insights to product and marketing teams to inform strategy.

Skills

Communication skills

Client relationship building

Presentation skills

Remote work capability

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and client-focused Account Manager to join their thriving, fully remote sales department. This role is crucial for nurturing existing client relationships and identifying opportunities for account expansion. As a remote-first organization, we provide the tools and support necessary for you to excel from anywhere in **South Africa**. You will be the primary point of contact for a portfolio of clients, ensuring their satisfaction and acting as their advocate within our company. The ideal candidate has a passion for customer success, excellent communication skills, and a strategic approach to account management. This is an excellent opportunity to grow your career in a flexible, home-based environment while making a significant impact on client retention and revenue growth.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
• Act as the main point of contact for all client inquiries, issues, and requests, ensuring timely and effective resolution.
• Proactively identify client needs and opportunities for upselling or cross-selling additional products/services.
• Conduct regular business reviews with clients to assess satisfaction, demonstrate value, and align on future goals.
• Collaborate with internal sales, support, and product teams to ensure a seamless client experience.
• Onboard new clients effectively, ensuring they understand product capabilities and best practices.
• Monitor client health and proactively address any potential risks to retention.
• Gather client feedback and communicate insights to product and marketing teams to inform strategy.

Requirements

• Proven experience in account management, customer success, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong ability to build rapport and trust with clients.
• Proficiency in CRM software and other sales/account management tools.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Self-disciplined and organized, with a proven ability to work independently in a remote setting.
• A proactive approach to problem-solving and a commitment to client satisfaction.
• Familiarity with sales processes and understanding of the sales funnel is advantageous.

Benefits

• Competitive salary with performance-based incentives.
• Flexible remote working environment.
• Opportunities for professional growth and skill development.
• A supportive and collaborative team culture.
• Contribute to a company that values client relationships and innovation.
• Access to online training and development resources.