Key Account Manager

Placements24; Upington; On-site; ZAR 600,000 - 820,000; Full time

Benefits offered by this job

Base salary + bonus

Health, dental & vision insurance

Professional development & training

Travel opportunities for client visits

Generous PTO & holidays

Performance-based recognition

Job summary

WhatJobs Direct in Upington, Northern Cape, is seeking a strategic Key Account Manager to grow and manage relationships with our top clients. You will serve as the primary liaison, understanding client objectives and aligning our solutions to meet evolving needs.

The role requires exceptional communication, negotiation, and relationship-building skills to retain clients and drive revenue growth in a collaborative team environment.

Qualifications

• Proven experience as a Key Account Manager or similar strategic client management role.
• Demonstrated success in managing large accounts and driving revenue growth.
• Strong interpersonal, negotiation and presentation skills.
• Understanding clients' strategic goals and business objectives.

Responsibilities

• Develop and maintain strong relationships with key stakeholders within major accounts.
• Act as the primary contact for key clients and align solutions with their strategic objectives.
• Identify upsell and cross-sell opportunities to grow revenue within existing accounts.
• Lead regular business reviews and strategic planning with clients.
• Collaborate with internal teams to ensure seamless delivery and client satisfaction.
• Monitor client satisfaction and address issues to ensure retention.
• Aim to exceed revenue targets and growth objectives.
• Keep abreast of industry trends to provide strategic value.

Skills

Key account management

Relationship management

Negotiation

Communication

Presentation skills

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Microsoft Dynamics

Job description

About the Role

Our client, WhatJobs Direct, is seeking a strategic and relationship-driven Key Account Manager to join our esteemed sales department in Upington, Northern Cape. This role is dedicated to managing and growing relationships with our most valuable clients, ensuring their continued satisfaction and loyalty while identifying opportunities for strategic expansion. You will act as the primary liaison, understanding their business objectives and aligning our solutions to meet their evolving needs. We are looking for a proactive professional with exceptional communication and negotiation skills, who thrives on building strong, long-term partnerships. This is an outstanding opportunity to play a crucial role in client retention and revenue growth within a respected organization. Your focus on nurturing key relationships will be paramount to our success.

Key Responsibilities

• Develop and maintain strong, trusted relationships with key stakeholders within assigned major accounts.
• Act as the primary point of contact for key clients, addressing their needs, concerns, and strategic objectives.
• Proactively identify opportunities for upselling and cross-selling, driving revenue growth within existing accounts.
• Conduct regular business reviews and strategic planning sessions with key clients.
• Collaborate with internal teams (e.g., product, support, operations) to ensure seamless delivery and exceptional client experiences.
• Monitor client satisfaction and proactively address any issues to ensure retention.
• Achieve and exceed key account revenue targets and growth objectives.
• Stay informed about industry trends and client business developments to provide strategic value.

Requirements

• Proven experience as a Key Account Manager, Senior Account Manager, or in a similar strategic client management role.
• Demonstrated success in managing large, complex accounts and driving significant revenue growth.
• Exceptional interpersonal, communication, negotiation, and presentation skills.
• Strong business acumen and the ability to understand clients' strategic goals.
• Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and account management methodologies.
• Ability to think strategically and develop long-term account plans.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• A results-oriented mindset with a focus on client success and retention.

Benefits

• Competitive base salary with an attractive bonus structure tied to account growth and retention.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and advanced sales training.
• Travel opportunities for client meetings and industry events.
• A collaborative and supportive work environment focused on excellence.
• Generous paid time off and holiday schedule.
• Performance-based recognition and rewards.