Client Relationship Manager - Recruitment Services

Placements24; Paarl; Hybrid; ZAR 520,000 - 860,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Flexible hybrid work

Ongoing training & development

Prestigious client portfolio

Job summary

Placements24 in Paarl, Western Cape, is seeking a seasoned Client Relationship Manager to cultivate and expand partnerships with a prestigious client portfolio. You will act as the primary liaison, ensuring seamless service delivery and high client satisfaction in a hybrid work setting.

You will coordinate with internal recruitment teams, understand client objectives, drive retention and growth, and contribute to strategic planning for the Paarl office.

Qualifications

• Minimum of 5 years' experience in client management or a senior recruitment role with a strong client-facing component.
• Proven track record of building and maintaining successful, long-term client relationships.
• Excellent understanding of the recruitment process and talent acquisition challenges across various sectors.
• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to manage multiple client accounts and priorities effectively.
• Experience working in a hybrid model, with the ability to collaborate effectively both remotely and in our Paarl, Western Cape office.
• A strategic mindset with a focus on delivering value and driving business growth for both clients and the consultancy in Paarl, Western Cape.

Responsibilities

• Develop and nurture strong, long-term relationships with existing clients, acting as their trusted advisor for all recruitment needs.
• Proactively understand client business objectives and evolving talent acquisition requirements across various industries.
• Oversee the successful delivery of recruitment services, ensuring high standards of quality, speed, and candidate fit.
• Liaise effectively with internal recruitment teams to brief them on client requirements and ensure recruitment strategies are aligned.
• Address client concerns and resolve issues promptly and professionally, ensuring client satisfaction.
• Identify opportunities for service expansion and upselling within existing client accounts.
• Conduct regular business reviews with clients to report on recruitment metrics and discuss future strategies.
• Gather client feedback to inform service improvements and strategic planning for the Paarl, Western Cape office.

Skills

Client relationship management

Account management

Talent acquisition knowledge

Communication skills

Negotiation

Problem solving

Cross-functional collaboration

Multitasking

Job description

About the Role

Our client, a distinguished recruitment consultancy operating in Paarl, Western Cape, is seeking a seasoned Client Relationship Manager to foster and expand partnerships with their key clientele. This strategic role is focused on understanding client needs deeply, ensuring seamless service delivery, and driving client retention and growth. You will act as the primary point of contact for a portfolio of businesses, coordinating with internal recruitment teams to meet their talent acquisition objectives effectively. This is a hybrid role, offering a blend of remote flexibility and in-office collaboration at our Paarl, Western Cape branch, promoting both efficiency and team cohesion.

Key Responsibilities

• Develop and nurture strong, long-term relationships with existing clients, acting as their trusted advisor for all recruitment needs.


• Proactively understand client business objectives and evolving talent acquisition requirements across various industries.


• Oversee the successful delivery of recruitment services, ensuring high standards of quality, speed, and candidate fit.


• Liaise effectively with internal recruitment teams to brief them on client requirements and ensure recruitment strategies are aligned.


• Address client concerns and resolve issues promptly and professionally, ensuring client satisfaction.


• Identify opportunities for service expansion and upselling within existing client accounts.


• Conduct regular business reviews with clients to report on recruitment metrics and discuss future strategies.


• Gather client feedback to inform service improvements and strategic planning for the Paarl, Western Cape office.

Requirements

• Minimum of 5 years' experience in client management, account management, or a senior recruitment role with a strong client-facing component.


• Proven track record of building and maintaining successful, long-term client relationships.


• Excellent understanding of the recruitment process and talent acquisition challenges across various sectors.


• Exceptional communication, presentation, and interpersonal skills.


• Strong negotiation and problem-solving abilities.


• Ability to manage multiple client accounts and priorities effectively.


• Experience working in a hybrid model, with the ability to collaborate effectively both remotely and in our Paarl, Western Cape office.


• A strategic mindset with a focus on delivering value and driving business growth for both clients and the consultancy in Paarl, Western Cape.

Benefits

• A competitive salary and performance-based bonus structure.


• The opportunity to work with a prestigious client portfolio.


• Flexible hybrid working arrangements.


• Access to ongoing training and professional development.


• Be part of a respected recruitment consultancy known for its client-centric approach in Paarl, Western Cape.


• Contribute to the strategic growth of the business and foster impactful client partnerships.