Key Account Manager - Polokwane

Placements24; Polokwane; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Hybrid work model

Career development

Job summary

Placements24 is seeking a skilled Key Account Manager to oversee a portfolio of major clients in the Polokwane and Limpopo region. You will act as the primary contact, coordinating with operations and sales teams to deliver tailored logistics solutions and ensure client satisfaction.

The role demands at least 5 years in logistics account management, a strong client-relations mindset, and a proactive approach to problem solving.

Qualifications

• 5+ years in account management or sales in logistics.
• Proven track record of retention and growth in key accounts.
• Bachelor's degree in Business Administration, Logistics, or related field preferred.

Responsibilities

• Manage and grow a portfolio of key client accounts within the Polokwane and Limpopo area.
• Serve as the main point of contact for assigned key accounts, addressing inquiries and resolving issues promptly.
• Develop and implement account management plans to ensure client retention and identify opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with key stakeholders at client organizations.
• Collaborate with internal operations, sales, and customer service teams to ensure service level agreements are met and client expectations are exceeded.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Analyze client needs and propose customized logistics and supply chain solutions.
• Monitor market trends and competitor activities to provide strategic insights to clients and internal teams.
• Prepare accurate reports on account status, performance, and pipeline development.
• Achieve and exceed retention and revenue growth targets for assigned accounts.

Skills

Account Mgmt

Logistics sales

Client relations

Negotiation

Strategic thinking

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

CRM software

Job description

About the Role

Our client, a leading national provider of specialized logistics and supply chain solutions, is seeking a dedicated Key Account Manager to serve the Polokwane and Limpopo region. This critical role involves managing and nurturing relationships with our most important clients, ensuring their satisfaction and identifying opportunities for service expansion. You will act as the primary point of contact for key accounts, understanding their evolving needs and coordinating internal resources to deliver seamless logistical support. The ideal candidate possesses a strong background in logistics sales, exceptional client management skills, and a proactive approach to problem-solving. This is an excellent opportunity to contribute to the success of a growing company and build a rewarding career in a vital industry. You will be responsible for maintaining high retention rates and driving revenue growth from existing accounts. The role requires a strategic thinker who can anticipate client needs and offer innovative solutions. You will work closely with operations, sales, and customer service teams to ensure a cohesive client experience. This position demands a professional who can operate effectively in a hybrid environment, balancing office-based strategic planning with client-facing interactions. The ability to understand complex supply chain requirements is essential.

Key Responsibilities

• Manage and grow a portfolio of key client accounts within the Polokwane and Limpopo area.
• Serve as the main point of contact for assigned key accounts, addressing inquiries and resolving issues promptly.
• Develop and implement account management plans to ensure client retention and identify opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with key stakeholders at client organizations.
• Collaborate with internal operations, sales, and customer service teams to ensure service level agreements are met and client expectations are exceeded.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Analyze client needs and propose customized logistics and supply chain solutions.
• Monitor market trends and competitor activities to provide strategic insights to clients and internal teams.
• Prepare accurate reports on account status, performance, and pipeline development.
• Achieve and exceed retention and revenue growth targets for assigned accounts.

Requirements

• Minimum of 5 years of experience in account management, sales, or a client-facing role, preferably within the logistics or supply chain industry.
• Proven track record of successfully managing key accounts and achieving retention and growth targets.
• Strong understanding of logistics, warehousing, and supply chain operations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build rapport and establish trust with senior client contacts.
• Proficiency in CRM software and sales management tools.
• Strategic thinking and problem-solving capabilities.
• Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
• Ability to work effectively in a hybrid work model.
• Strong organizational skills and attention to detail.

Benefits

• Our client offers a competitive salary, performance-based incentives, comprehensive medical aid, and provident fund.
• This role provides opportunities for professional development and career advancement within the logistics sector.
• You will be part of a dynamic team dedicated to client success.
• Enjoy a balanced work environment with a hybrid model.
• Access to industry-leading training and resources is provided.
• We foster a collaborative culture where client satisfaction is paramount.
• Our client values its employees and invests in their growth and well-being.