Key Account Manager - Logistics Software

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Career advancement

Work-life balance

Job summary

Placements24 is seeking a results-oriented Key Account Manager to manage and grow strategic client relationships in the Pretoria, Gauteng area. You will serve as the primary contact, understand client operations, and tailor our logistics software solutions to drive efficiency and value.

The role demands a strong track record in account growth within logistics or supply-chain software, excellent communication and negotiation skills, and willingness to travel locally to client sites.

Qualifications

• 4+ years in account management or sales in logistics/software.
• Proven track record in retention and growth of key accounts.
• Deep understanding of logistics and supply chain operations.
• Excellent communication, negotiation, and presentation skills.
• Ability to build relationships with senior executives.
• Willingness to travel in Pretoria region.

Responsibilities

• Manage a portfolio of key accounts in logistics and supply chain.
• Develop and implement growth strategies for upsell and cross-sell.
• Serve as main contact for assigned accounts and resolve inquiries.
• Conduct regular business reviews to assess performance and value.
• Build relationships with stakeholders at all levels.
• Collaborate with product, support, and implementation teams.
• Stay informed on industry trends and competitors.
• Prepare proposals, renewals, and business cases.
• Contribute to sales forecasts and account planning.

Skills

Key account management

Strategic selling

CRM (Salesforce)

Client relationship

Education

Bachelor's in Business

Tools

Salesforce

MS Project

CRM software

Job description

About the Role

Our client, a premier provider of specialized logistics and supply chain management software, is seeking a results-oriented Key Account Manager to manage and grow strategic client relationships in the **Pretoria, Gauteng** area. This role requires a proactive individual who can deeply understand client operations and effectively position our software solutions to address their unique challenges and drive efficiency. You will be responsible for retaining and expanding business within a portfolio of existing key accounts, acting as the primary point of contact and trusted advisor. The ideal candidate possesses a strong understanding of the logistics industry, excellent interpersonal skills, and a proven ability to build long-term partnerships. This position offers a fantastic opportunity to work with significant players in the logistics sector and contribute to their digital transformation journey. Your strategic insights and dedication to client success will be paramount. We seek a professional who can navigate complex organizational structures and deliver tangible value.

Key Responsibilities

• Manage a portfolio of key accounts within the logistics and supply chain sector, ensuring high levels of client satisfaction and retention.
• Develop and implement account growth strategies to identify upsell and cross-sell opportunities.
• Act as the main point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess performance, identify new needs, and demonstrate ongoing value.
• Build and maintain strong, collaborative relationships with key stakeholders at all levels within client organizations.
• Collaborate with internal teams (product, support, implementation) to ensure seamless service delivery.
• Stay informed about industry trends and competitor activities to provide strategic advice to clients.
• Prepare and present proposals, contract renewals, and business cases to clients.
• Contribute to sales forecasts and account planning processes.

Requirements

• Minimum of 4 years of experience in account management, sales, or a client-facing role, preferably within the logistics or supply chain software industry.
• Demonstrated success in managing and growing key accounts, with a strong track record of retention and expansion.
• In-depth understanding of logistics and supply chain operations and challenges.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software (e.g., Salesforce) and project management tools.
• Ability to build and maintain strong relationships with senior-level executives.
• Strong problem-solving skills and a proactive approach to client needs.
• Bachelor's degree in Business, Supply Chain Management, or a related field.
• Willingness to travel occasionally within **Pretoria, Gauteng** and surrounding areas for client meetings.

Benefits

• Competitive salary with attractive performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and industry certifications.
• Access to advanced sales and account management training.A collaborative and supportive team culture.
• Work-life balance initiatives.
• Potential for career advancement into senior management roles.