Key Account Manager - Logistics & Supply Chain

Placements24; Upington; Hybrid; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Retirement plan

Paid holidays

Professional development

Laptop & phone

Travel allowances

Team environment

Job summary

WhatJobs Direct is seeking an experienced Key Account Manager to join a leading logistics and supply chain company serving clients across Upington and the Northern Cape region. You will manage and nurture relationships with the company's most important clients, ensuring their supply chain needs are met efficiently and effectively.

The role demands strong understanding of logistics operations, strategic planning, and a proven ability to drive customer satisfaction and retention.

Qualifications

• 5+ years in logistics/key account management.
• Strong communication and negotiation skills.
• Proficient CRM and logistics platforms.

Responsibilities

• Manage a portfolio of key accounts in logistics.
• Develop strategic account plans to drive growth.
• Primary contact for clients; resolve inquiries.
• Understand client operations to tailor solutions.
• Negotiate SLAs and renewals.
• Monitor performance and report metrics.
• Collaborate with operations to ensure delivery.
• Identify upsell/cross-sell opportunities.
• Stay informed on industry trends.
• Conduct regular business reviews with stakeholders.

Skills

Account management

CRM tools

Data analysis

Negotiation

Communication

Presentation

Time management

Relationship building

Education

Bachelor's in Logistics

Related field preferred

Tools

CRM software

Logistics platforms

Job description

About the Role

WhatJobs Direct is seeking an experienced Key Account Manager to join a leading logistics and supply chain company serving clients across the Upington, Northern Cape region. This role is pivotal in managing and nurturing relationships with the company's most important clients, ensuring their supply chain needs are met efficiently and effectively. The ideal candidate will possess a deep understanding of logistics operations, excellent strategic planning skills, and a proven ability to drive customer satisfaction and retention. You will be responsible for understanding client business objectives, identifying areas for optimization, and ensuring seamless service delivery. This is an excellent opportunity to work with a dynamic team in a crucial industry, offering a hybrid work arrangement for greater flexibility.

Key Responsibilities

• Manage a portfolio of key accounts within the logistics and supply chain sector.
• Develop and execute strategic account plans to foster long-term partnerships and drive growth.
• Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Understand client business operations and supply chain challenges to offer tailored solutions.
• Negotiate service level agreements (SLAs) and contract renewals.
• Monitor account performance, analyze key metrics, and provide regular reports to clients and management.
• Collaborate with internal operational teams to ensure service delivery meets or exceeds client expectations.
• Identify opportunities for upselling and cross-selling additional logistics services.
• Stay informed about industry trends, market developments, and competitor activities.
• Conduct regular business reviews with key stakeholders to ensure ongoing satisfaction and alignment.

Requirements

• Proven experience as a Key Account Manager, Account Director, or similar role in the logistics, transportation, or supply chain industry.
• Strong understanding of global and domestic supply chain operations.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain strong relationships with senior-level clients.
• Proficiency in using CRM software and logistics management platforms.
• Ability to analyze data and develop strategic account plans.
• A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Must be able to work effectively in a hybrid remote/office environment, with some travel within the Upington, Northern Cape region.
• Strong problem-solving skills and a proactive approach to client management.
• Detail-oriented with excellent organizational and time-management abilities.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work model offering flexibility.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company contributions.
• Generous annual leave and paid holidays.
• Opportunities for professional development and training in logistics management.
• Career advancement within a leading logistics provider.
• Travel allowances for client visits.
• Company-provided laptop and mobile phone.
• Collaborative team environment and supportive management.