Account Manager - Logistics & Supply Chain

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Performance bonuses

Healthcare benefits

Professional development

Hybrid work model

Job summary

Placements24 is seeking an Account Manager for Richards Bay, KwaZulu-Natal. The role blends on-site client engagement with remote planning to manage and grow key client relationships in logistics and supply chain services.

The ideal candidate has 3+ years in logistics-focused account management, strong communication, and CRM/MS Office proficiency, with the ability to work in a hybrid setup and commute to Richards Bay.

Qualifications

• 3+ years in account management or sales within logistics/supply chain.
• Proven ability to build and maintain client relationships.
• Solid understanding of logistics operations and transportation modes.
• Proficient with CRM software and MS Office Suite.
• Based in or able to commute regularly to Richards Bay.

Responsibilities

• Manage a portfolio of key client accounts to ensure satisfaction and retention.
• Develop and implement account plans to drive growth and profitability.
• Be the main point of contact for clients, addressing inquiries and updates.
• Identify upsell/cross-sell opportunities in logistics services.
• Collaborate with operations, sales, and customer service for seamless delivery.
• Conduct regular business reviews to assess performance and improvement.
• Stay informed on industry trends and competitor activity in logistics.
• Prepare accurate reports on account status and feedback.
• Contribute to regional sales strategy in Richards Bay.

Skills

Client relationships

Negotiation

Communication

CRM software

MS Office

Independent & collaborative work

Education

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

About the Role

Our client, a leading provider of integrated logistics and supply chain solutions, is seeking a dynamic and client-focused Account Manager to join their team in **Richards Bay, KwaZulu-Natal**. This role is essential for managing and growing relationships with key clients, ensuring their supply chain needs are met with efficiency and excellence. You will be responsible for understanding client operations, identifying opportunities for service enhancement, and acting as the primary point of contact for all their logistics requirements. The ideal candidate will have a strong background in the logistics industry, excellent communication skills, and a proven ability to foster strong, long-term client partnerships. This hybrid role offers a blend of on-site client engagement and remote planning, providing a flexible and productive work environment.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategic account plans to drive growth and profitability within existing accounts.
• Act as the main point of contact for clients, addressing inquiries, resolving issues, and providing updates on services.
• Identify opportunities to upsell and cross-sell additional logistics services.
• Collaborate with internal operations, sales, and customer service teams to ensure seamless service delivery.
• Conduct regular business reviews with clients to assess performance and identify areas for improvement.
• Stay informed about industry trends, market developments, and competitor activities within the logistics sector.
• Prepare accurate reports on account status, sales performance, and client feedback.
• Contribute to the overall sales strategy and market development initiatives for the **Richards Bay** region.

Requirements

• Minimum of 3 years of experience in account management or sales within the logistics, supply chain, or freight forwarding industry.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent understanding of logistics operations, transportation modes, and supply chain management principles.
• Strong negotiation, problem-solving, and communication skills.
• Proficiency in CRM software and MS Office Suite.
• Ability to work independently and collaboratively in a hybrid work environment.
• A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Based in or able to commute regularly to **Richards Bay, KwaZulu-Natal**.
• Proactive approach to identifying client needs and offering solutions.

Benefits

Our client offers a competitive salary package with performance-based bonuses and incentives. Benefits include comprehensive healthcare coverage, opportunities for professional development and training in logistics and supply chain management, and a supportive work culture. The hybrid model provides flexibility for managing client relationships effectively. This is a fantastic opportunity to grow your career with a leader in the logistics sector in the strategic hub of **Richards Bay**.