Client Relationship Manager - Business Solutions

Placements24; Polokwane; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Professional development

Paid time off

Travel allowances

Job summary

Placements24 is seeking a Client Relationship Manager to grow strategic accounts with key business clients in Polokwane, Limpopo. You will be the primary contact, align our solutions to client objectives, and drive satisfaction and retention.

The ideal candidate has 5+ years in account management, strong communication, negotiation, and strategic planning skills, and proficiency with CRM tools. This is a dynamic, results‑driven role within a collaborative team environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 5 years of experience in account management, client relations, or sales.
• Proven track record of growing client accounts and delivering results.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Manage a portfolio of key client accounts, building strong, long-term relationships.
• Develop and execute strategic account plans to achieve sales and retention goals.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Collaborate with internal teams to ensure client needs are met.
• Identify upsell and cross-sell opportunities within existing accounts.
• Monitor client health and address potential issues proactively.
• Gather client feedback to inform product development and service improvements.

Skills

Client relationships

Strategic planning

Negotiation

Communication

Salesforce CRM

Education

Bachelor's degree in Business Administration

Tools

Salesforce CRM

Job description

About the Role

Our client is seeking a strategic and results-driven Client Relationship Manager to foster and grow relationships with key business clients in Polokwane, Limpopo. This role is instrumental in ensuring client satisfaction, retention, and identifying opportunities for account expansion. You will serve as the primary point of contact for your assigned clients, deeply understanding their business needs and aligning our solutions to meet their objectives. The ideal candidate possesses strong communication, negotiation, and strategic account planning skills, with a proven ability to build lasting partnerships. This is an excellent opportunity to contribute to the growth of our client's business by delivering exceptional value and service to their most important clients.

Key Responsibilities

• Manage a portfolio of key client accounts, building strong, long-term relationships.
• Develop and execute strategic account plans to achieve sales and retention goals.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Collaborate with internal teams (sales, support, product) to ensure client needs are met.
• Identify upsell and cross-sell opportunities within existing accounts.
• Monitor client health and proactively address potential issues.
• Gather client feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management, client relations, or sales.
• Proven track record of successfully managing and growing client accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen and understanding of client needs.
• Ability to develop strategic relationships and influence stakeholders.
• Proficiency in CRM software and account management tools.
• Self-motivated, organized, and able to manage multiple priorities effectively.

Benefits

• Competitive salary and attractive commission/bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and advanced training.
• Generous paid time off and company holidays.
• Travel allowances for client visits.
• A dynamic and collaborative work environment.