Key Account Manager - Telecommunications

Placements24; South Africa; Remote; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Remote work flexibility

Medical benefits

Retirement benefits

Professional development opportunities

Access to cutting-edge telecom tech

Collaborative remote culture

Performance-based incentives

Job summary

Placements24 is assisting a prominent telecommunications client in recruiting a Senior Key Account Manager. The role focuses on managing and growing relationships with enterprise clients, balancing remote work with base in the Tembisa, Gauteng area.

You will act as a strategic advisor, developing account plans, negotiating renewals, and collaborating with sales, technical, and support teams to expand service offerings and ensure client success.

Qualifications

• Minimum 6 years of experience in key account management or related roles.
• Proven ability to manage large enterprise accounts and exceed revenue targets.
• Strong knowledge of telecommunications products and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Manage a portfolio of enterprise accounts, focusing on retention and growth.
• Serve as primary point of contact for client needs and strategic discussions.
• Develop and execute account plans to achieve revenue targets.
• Lead regular business reviews to assess performance and opportunities.
• Collaborate with sales, technical, and support teams to deliver solutions.
• Negotiate renewals and upsell opportunities.

Skills

Key account management

Sales experience

Client relationship

CRM (Salesforce)

Negotiation

Strategic thinking

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

Our client, a prominent player in the telecommunications industry, is seeking a sophisticated and driven Key Account Manager to manage and grow relationships with their most valuable enterprise clients. This role, based in the Tembisa, Gauteng area but operating remotely, is crucial for ensuring client satisfaction, retention, and identifying opportunities for service expansion. You will act as the strategic advisor to key clients, understanding their evolving business needs and aligning our client's telecommunication solutions to support their growth. The ideal candidate will possess a deep understanding of the telecommunications landscape, exceptional client management skills, and a proven ability to foster long-term partnerships.

Key Responsibilities

• Manage a portfolio of key enterprise accounts within the telecommunications sector, focusing on client retention and growth.
• Serve as the primary point of contact for all client needs, issues, and strategic discussions.
• Develop and execute account management plans to achieve revenue targets and client objectives.
• Conduct regular business reviews with clients to assess performance, identify new opportunities, and ensure satisfaction.
• Collaborate with internal sales, technical, and support teams to deliver seamless service and solutions.
• Stay informed about industry trends, competitor offerings, and emerging technologies in telecommunications.
• Identify and proactively address potential client challenges or risks.
• Negotiate contract renewals and upsell opportunities to expand service offerings.
• Develop strong, trusted advisor relationships with key stakeholders at client organizations.
• Report on account status, pipeline, and key metrics to management.

Requirements

• Minimum of 6 years of experience in key account management, sales, or client relationship management, preferably within the telecommunications or technology sector.
• Proven success in managing large enterprise accounts and exceeding revenue targets.
• Deep understanding of telecommunications products, services, and market dynamics.
• Exceptional communication, presentation, negotiation, and interpersonal skills.
• Demonstrated ability to build and maintain strong, long-term client relationships.
• Strategic thinking and problem-solving capabilities.
• Proficiency in CRM software (e.g., Salesforce) and account management tools.
• Ability to work effectively in a remote setting and manage client interactions virtually.
• Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field.
• Knowledge of the business environment in and around Tembisa is beneficial.

Benefits

• Highly competitive salary and commission structure.
• Remote work flexibility, allowing for a better work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and industry certifications.
• Access to cutting-edge telecommunications solutions and technology.
• A supportive and collaborative remote work culture.
• Performance-based incentives and rewards.