Key Account Manager - Enterprise Software Solutions

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Competitive salary with commission &/o

Health insurance

Retirement savings plans

Paid time off

Remote-first with flexible schedule

Professional development opportunities

Job summary

Placements24 is seeking a highly skilled Key Account Manager to manage a portfolio of enterprise clients from a remote-first base in Pretoria. You will understand evolving client needs, drive adoption of enterprise software, and identify upsell opportunities while maintaining strong relationships.

You will lead strategic account plans, conduct regular business reviews, and collaborate with product and tech teams to ensure client success.

Qualifications

• Bachelor’s degree in Business, Computer Science or related field.
• 6+ years in key account management or enterprise sales in software.
• Proven track record in upselling and renewals.
• Strong CRM and sales tools proficiency.

Responsibilities

• Manage a portfolio of key enterprise accounts and ensure retention.
• Develop strategic account plans to drive revenue growth.
• Be point of contact for clients, address needs promptly.
• Conduct business reviews and identify new opportunities.
• Collaborate with internal teams for seamless client experience.
• Negotiate renewals and expansion opportunities.

Skills

Consultative sales

Client relationship mgmt

Upselling & cross-selling

Strategic account mgmt

Communication

Negotiation

Education

Bachelor's degree in Business, CS, or related field

Tools

Salesforce

Sales engagement tools

Job description

About the Role

Our client, a global leader in enterprise software solutions, is looking for a highly skilled Key Account Manager to join their expanding team in Pretoria . This role is pivotal in nurturing and growing relationships with our most valuable enterprise clients. You will be responsible for understanding their evolving business needs, ensuring successful adoption of our software, and identifying opportunities for upselling and cross-selling. The ideal candidate possesses a strong consultative sales approach, a deep understanding of enterprise software, and a proven ability to manage complex client portfolios. This is a remote-first position, offering significant flexibility and autonomy while requiring strong self-discipline and communication skills. You will play a crucial role in client retention and satisfaction, directly impacting the company's revenue growth and market reputation within the Gauteng region and beyond. Your focus will be on delivering exceptional value and fostering long-term partnerships.

Key Responsibilities

• Manage a portfolio of key enterprise accounts, ensuring high levels of client satisfaction and retention.
• Develop and execute strategic account plans to drive revenue growth through upselling and cross-selling.
• Act as the primary point of contact for assigned clients, addressing their needs and concerns promptly.
• Conduct regular business reviews with clients to assess their progress and identify new opportunities.
• Collaborate with internal teams (e.g., technical support, product management) to ensure seamless client experience.
• Understand client's business objectives and align software solutions to meet those goals.
• Negotiate contract renewals and expansion opportunities.
• Stay informed about product updates, industry trends, and competitor offerings.
• Provide accurate sales forecasts and manage account budgets effectively.
• Deliver compelling presentations and demonstrations of software capabilities.

Requirements

• Minimum 6 years of experience in key account management or enterprise sales, specifically within the software industry.
• Proven ability to manage large, complex enterprise accounts and achieve revenue targets.
• Strong understanding of enterprise software solutions, cloud technologies, and IT infrastructure.
• Excellent communication, negotiation, and relationship-building skills.
• Demonstrated success in upselling and cross-selling software solutions.
• Ability to work independently and manage time effectively in a remote setting.
• Bachelor's degree in Business, Computer Science, or a related field.
• Familiarity with the South African market is an advantage.
• Proficiency in CRM software (e.g., Salesforce) and sales engagement tools.
• Proactive and customer-centric approach to account management.

Benefits

• Our client offers a competitive salary complemented by an attractive commission and bonus structure.
• A comprehensive benefits package includes health insurance, retirement savings plans, and paid time off.
• This fully remote role provides exceptional work-life balance and the flexibility to work from anywhere.
• Continuous professional development opportunities, including training and certifications, are readily available.
• You will be part of an innovative and supportive global team, working with cutting-edge technology and impacting major enterprise clients.
• The company culture emphasizes collaboration, growth, and recognizing employee contributions.