Account Manager - Enterprise Software

Placements24; South Africa; On-site; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Bonuses

Medical & dental

Vacation allowance

Training & development

Pension fund

Gym membership

Career advancement

Team events

Job summary

Placements24 is seeking an experienced Account Manager in Gauteng to manage and grow a portfolio of enterprise client accounts. You will be the primary contact, addressing inquiries, resolving issues, and understanding client objectives to identify upsell opportunities.

You will build long-term relationships with key stakeholders, conduct regular business reviews, and collaborate with internal teams to ensure a seamless client experience and ongoing value realization.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as an Account Manager or similar client-facing role in software/technology.
• Excellent communication, interpersonal, and negotiation skills.
• Experience with CRM software (e.g., Salesforce).
• Ability to manage a diverse portfolio and drive revenue growth.
• Strong customer-centric approach.

Responsibilities

• Manage and grow a portfolio of assigned enterprise client accounts.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop deep understanding of client business needs and objectives to proactively identify opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with key stakeholders at client organizations.
• Conduct regular business reviews with clients to ensure satisfaction and demonstrate value.
• Collaborate with internal sales, support, and product teams to ensure seamless client experience.
• Track client engagement and health, identifying potential risks and developing mitigation strategies.
• Achieve and exceed retention and revenue growth targets for assigned accounts.
• Stay informed about product updates and new features to effectively communicate their value to clients.
• Contribute to the development of client success strategies and best practices.

Skills

Account management

Sales

CRM

Relationship building

Negotiation

Cross-selling

Strategic thinking

Customer success

Communication

Time management

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Job description

About the Role

Our client, a dynamic and rapidly growing enterprise software provider, is seeking an accomplished Account Manager to manage and expand a portfolio of key client accounts. This role is based in Tembisa, Gauteng and requires a dedicated professional with a strong aptitude for building lasting relationships and driving customer success. You will be the primary point of contact for your assigned clients, ensuring their needs are met and that they derive maximum value from our client's solutions. This position involves understanding client business objectives, identifying opportunities for growth, and collaborating with internal teams to deliver exceptional service. If you thrive in a client-facing role and are passionate about technology and customer satisfaction, this opportunity is ideal for you. You will contribute to the company's success by fostering client loyalty and securing recurring revenue streams within your designated accounts. The ideal candidate will possess excellent communication skills and a keen business acumen.

Key Responsibilities

• Manage and grow a portfolio of assigned enterprise client accounts.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop deep understanding of client business needs and objectives to proactively identify opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with key stakeholders at client organizations.
• Conduct regular business reviews with clients to ensure satisfaction and demonstrate value.
• Collaborate with internal sales, support, and product teams to ensure seamless client experience.
• Track client engagement and health, identifying potential risks and developing mitigation strategies.
• Achieve and exceed retention and revenue growth targets for assigned accounts.
• Stay informed about product updates and new features to effectively communicate their value to clients.
• Contribute to the development of client success strategies and best practices.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role, preferably in the software or technology industry.
• Demonstrated ability to manage a diverse portfolio of accounts and achieve revenue growth targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of client relationship management principles.
• Ability to understand client business challenges and propose effective software solutions.
• Experience with CRM software (e.g., Salesforce) and account management tools.
• Bachelor's degree in Business, Marketing, or a related field.
• Proactive problem-solver with a strong customer-centric approach.
• Ability to work independently and manage time effectively.
• A passion for technology and its application in business.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to work with a leading enterprise software company.
• Comprehensive medical and dental coverage.
• Generous vacation and holiday allowance.
• Ongoing training and professional development opportunities.
• A dynamic and supportive team environment.
• Pension fund contributions.
• Company subsidized gym membership.
• Potential for career advancement within the organization.
• Regular team social events.