Key Account Manager - Centurion

Placements24; Centurion; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus structure

Health, dental, and vision insurance

Generous paid time off

Professional development and training

Retirement savings with company match

Career advancement opportunities

Job summary

Placements24 is seeking a seasoned Key Account Manager in Centurion to oversee strategic client relationships and drive retention and growth. You will manage a portfolio of high-profile accounts, align services with client objectives, and collaborate with internal teams to ensure outstanding service delivery.

You should have 4+ years in key account or client-facing sales, strong communication and negotiation skills, and familiarity with CRM tools.

Qualifications

• 4+ years of experience in Key Account Management or a similar client-facing sales role.
• Proven ability to manage and grow enterprise-level accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving capabilities.
• Experience in IT solutions or related services is highly desirable.
• Bachelor's degree in Business, Marketing, or relevant field.
• Proficiency with CRM software and MS Office.

Responsibilities

• Manage a portfolio of key client accounts, ensuring satisfaction and retention.
• Develop and implement strategic account plans to drive revenue growth within Centurion.
• Serve as liaison between clients and internal teams to ensure issue resolution.
• Identify upsell and cross-sell opportunities for relevant products and services.
• Conduct regular business reviews to assess performance and future needs.
• Build strong relationships with stakeholders at all levels within client organizations.
• Monitor account health and address potential issues or risks.
• Collaborate with sales and support teams to optimize service delivery.
• Stay informed about industry trends to provide strategic insights.

Skills

Key Account Management

Client Relationship Management

CRM software

Communication skills

Negotiation

Problem-solving

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Salesforce

Microsoft Office

Job description

About the Role

Our client, a premier provider of integrated business solutions, is actively recruiting a Key Account Manager to oversee and nurture their most valuable client relationships in the **Centurion** area. This integral role focuses on ensuring client retention, driving account growth, and serving as the primary point of contact for a portfolio of high-profile accounts. The successful candidate will leverage their expertise in client management, strategic planning, and problem-solving to deliver exceptional value and support to our client's key partners. This position offers a unique opportunity to work with a diverse range of businesses and contribute directly to sustained revenue streams. We are looking for an individual with outstanding communication skills, a proactive approach, and a deep commitment to client success. You will be empowered to build strong, long-term partnerships and act as a strategic advisor, ensuring clients maximize their benefit from our client's services. The role demands a professional who can navigate complex client needs and deliver tailored solutions in a collaborative environment.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategic account plans to drive revenue growth and expand service adoption within existing accounts in **Centurion**.
• Serve as the primary liaison between clients and internal departments, ensuring seamless communication and issue resolution.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify future needs.
• Build strong, trusted relationships with key stakeholders at all levels within client organizations.
• Monitor client account health and proactively address any potential issues or risks.
• Collaborate with sales and support teams to ensure optimal client support and service delivery.
• Stay informed about industry trends and competitive landscape to provide strategic insights to clients.
• Achieve and exceed account growth and retention targets.

Requirements

• Minimum of 4 years of experience in Key Account Management, Client Relationship Management, or a similar client-facing sales role.
• Proven ability to manage and grow a portfolio of enterprise-level accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving capabilities.
• Demonstrated success in achieving retention and revenue growth targets.
• Experience in the IT solutions or related service industry is highly desirable.
• Bachelor's degree in Business, Marketing, or a relevant field.
• Proficiency with CRM software (e.g., HubSpot, Salesforce) and Microsoft Office Suite.
• Ability to understand client business objectives and align them with service offerings.
• Strong organizational skills and attention to detail.

Benefits

• Our client offers a competitive base salary complemented by an attractive performance-based bonus structure.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and company holidays.
• Opportunities for professional development, including training programs and certifications.
• A supportive and collaborative team environment that values employee contributions.
• Retirement savings plan with company matching.
• Potential for career advancement into leadership roles within the organization.
• Access to modern office facilities and resources.