Account Manager - SaaS Solutions

Placements24; Centurion; Vor Ort; ZAR 360.000 - 600.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Retirement benefits

Learning & development

Collaborative environment

Cutting-edge SaaS technology

Paid time off

Zusammenfassung

Placements24 is seeking an Account Manager for Centurion, Gauteng to manage a portfolio of key client accounts, ensuring satisfaction, retention and growth for our CRM SaaS solutions.

As the primary contact, you will drive feature adoption, identify upsell opportunities, and collaborate with sales, support, and product teams to deliver outstanding service.

The role requires excellent communication, CRM knowledge, and a proactive approach to client management.

Qualifikationen

• Proven experience in account management, customer success, or a related client-facing role.
• Strong ability to build long-term client relationships.
• Excellent communication, presentation, and negotiation skills.
• Understanding of CRM software and its benefits to businesses.
• Ability to identify and close upsell and cross-sell opportunities.
• Proactive problem-solving and a customer-focused mindset.
• Residence in or near Centurion, Gauteng; willingness to attend meetings.

Aufgaben

• Manage and grow a portfolio of key client accounts with high satisfaction and retention.
• Serve as the main point of contact for clients; address inquiries and resolve issues.
• Conduct regular business reviews to understand needs and demonstrate value.
• Identify opportunities for upselling and cross-selling new products.
• Educate clients on new features and best practices for the CRM platform.
• Collaborate with internal teams to ensure seamless client experience.
• Monitor account health and KPIs, mitigate churn risk.
• Gather client feedback and relay to product development and marketing teams.
• Achieve targets for account retention and revenue growth in Centurion territory.

Kenntnisse

Account management

SaaS

CRM knowledge

Communication skills

Upselling & cross-selling

Negotiation

Problem solving

Ausbildung

Bachelor's degree in Business/Marketing

Tools

Salesforce

HubSpot

Jobbeschreibung

About the Role

Our client, a prestigious provider of innovative customer relationship management (CRM) software, is looking for a dedicated and client-focused Account Manager to join their team in Centurion, Gauteng. This role is pivotal in ensuring client satisfaction, retention, and growth for a portfolio of established accounts. You will act as the primary point of contact for your clients, understanding their evolving business needs and ensuring they maximize the value of our client's SaaS solutions. The ideal candidate will possess excellent communication skills, a strong understanding of CRM technologies, and a passion for building long-term client partnerships. You will be instrumental in fostering strong relationships, driving adoption of new features, and identifying opportunities for upselling and cross-selling within your assigned accounts. This position requires a proactive approach to client management and a commitment to delivering exceptional service.

Key Responsibilities

• Manage and grow a portfolio of key client accounts, ensuring high levels of customer satisfaction and retention.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
• Conduct regular business reviews with clients to understand their needs, demonstrate value, and identify areas for improvement.
• Proactively identify opportunities for upselling and cross-selling new products or services within existing accounts.
• Educate clients on new features, functionalities, and best practices for utilizing the CRM platform.
• Collaborate with internal sales, support, and technical teams to ensure seamless client experiences.
• Monitor account health and key performance indicators, taking proactive steps to mitigate churn risk.
• Gather client feedback and relay it to product development and marketing teams.
• Achieve defined targets for account retention and revenue growth in the Centurion, Gauteng territory.

Requirements

• Proven experience in account management, customer success, or a related client-facing role, preferably within the SaaS industry.
• Demonstrated ability to build and maintain strong, long‑term client relationships.
• Excellent communication, presentation, and negotiation skills.
• Understanding of CRM software and its benefits to businesses.
• Ability to identify and close upsell and cross‑sell opportunities.
• Strong problem‑solving skills and a proactive approach to client issues.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and MS Office.
• A Bachelor's degree in Business, Marketing, or a related field is advantageous.
• Reside in or near Centurion, Gauteng with the ability to attend client meetings as required.

Benefits

• Competitive annual salary with performance‑based incentives.
• Comprehensive medical and retirement benefits.
• Opportunities for continuous learning and professional growth.
• A collaborative and supportive work environment.
• Access to cutting‑edge SaaS technology.
• Paid time off and company holidays.