Customer Success Manager - Centurion

Placements24; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental & vision

Pension scheme

Generous leave

Professional development

Centurion office environment

Job summary

Placements24 is seeking a results-driven Customer Success Manager for our Centurion office. You will manage a portfolio of B2B SaaS clients, align offerings to client objectives, and cultivate strong executive relationships.

The role demands proactive problem-solving, data-driven insights, and ongoing value demonstration. You will collaborate with Sales, Product, and Support teams to ensure a seamless client experience, onboard new clients, and drive retention and expansion opportunities in a

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 5 years in Customer Success, Account Management, or a similar client-facing role, preferably in B2B SaaS.
• Proven ability to build and maintain strong executive-level relationships.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer success principles and methodologies.
• Experience with CRM software (e.g., Salesforce) and Customer Success Platforms.
• Ability to analyze data and derive actionable insights.
• Proactive, organized, and results-oriented with a passion for client advocacy.
• Must be able to work full-time in our Centurion office.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their business goals, challenges, and opportunities.
• Drive adoption and usage of our client’s products and services by providing strategic guidance and best practices.
• Monitor client health and proactively identify potential risks or issues, developing mitigation strategies.
• Conduct regular business reviews with clients to demonstrate value and identify expansion opportunities.
• Serve as the primary point of contact for clients, addressing inquiries and facilitating resolutions.
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
• Gather client feedback and insights to inform product development and service improvements.
• Onboard new clients, ensuring a smooth transition and setting them up for success.
• Achieve and exceed customer retention and expansion targets.

Skills

Relationship building

Communication

Negotiation

Data analysis

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

Salesforce

Customer Success Platforms

Job description

About the Role

Our client, a rapidly growing enterprise software company, is looking for an experienced and results-driven Customer Success Manager to join their team in Centurion, Gauteng . This is a critical, client-facing role focused on ensuring our clients maximize the value they receive from our innovative solutions. You will be responsible for building and nurturing strong relationships with key accounts, understanding their business objectives, and aligning our offerings to meet those needs. The ideal candidate will possess a deep understanding of B2B client management, a passion for proactive problem-solving, and the ability to drive adoption and long-term customer loyalty. This is an on-site position, requiring your presence in our state-of-the-art Centurion office, allowing for direct collaboration with sales, product, and support teams. We are committed to fostering a professional and engaging work environment where your contributions are recognized and rewarded. This role offers an excellent opportunity to shape the customer journey and contribute significantly to our client's sustained growth and market leadership in the technology sector.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their business goals, challenges, and opportunities.
• Drive adoption and usage of our client's products and services by providing strategic guidance and best practices.
• Monitor client health and proactively identify potential risks or issues, developing mitigation strategies.
• Conduct regular business reviews with clients to demonstrate value and identify expansion opportunities.
• Serve as the primary point of contact for clients, addressing inquiries and facilitating resolutions.
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
• Gather client feedback and insights to inform product development and service improvements.
• Onboard new clients, ensuring a smooth transition and setting them up for success.
• Achieve and exceed customer retention and expansion targets.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in B2B SaaS.
• Proven ability to build and maintain strong executive-level relationships.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer success principles and methodologies.
• Experience with CRM software (e.g., Salesforce) and Customer Success Platforms.
• Ability to analyze data and derive actionable insights.
• Proactive, organized, and results-oriented with a passion for client advocacy.
• Must be able to work full-time in our Centurion office.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive annual salary with performance-based incentives.
• Comprehensive medical, dental, and vision coverage.
• Pension fund contributions.
• Generous annual leave allowance.
• Opportunities for professional development and certifications.
• Dynamic office environment in Centurion with modern amenities.
• Clear career progression path within a leading tech company.
• Regular team-building events and social activities.