Key Account Manager - Hybrid

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Professional development

Hybrid work model

Industry-leading tools

Job summary

Placements24 in Sandton, Gauteng, is seeking a Key Account Manager to nurture long-term relationships with top clients in the telecoms sector. The role blends in-office collaboration with remote client engagement.

You will analyze client needs, develop account plans, and identify upsell opportunities while coordinating with internal teams to ensure seamless service delivery and client satisfaction. A proven track record in account management, strong communication, and CRM proficiency are

Qualifications

• Proven experience in key account management or a similar client-facing sales role.
• Demonstrated success in managing and growing high-value client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a hybrid environment, requiring both remote and in-office presence in Sandton, Gauteng.
• Proficiency in CRM software and account management tools.
• Bachelor's degree in Business, Marketing, or a related field.
• A proactive, client-centric approach.
• Ability to understand and articulate complex service offerings.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Understand client business objectives and provide strategic recommendations.
• Identify opportunities for upselling and cross-selling company products and services.
• Serve as the primary point of contact for assigned key accounts.
• Develop and execute account management plans to drive client growth and retention.
• Monitor client satisfaction and proactively address any issues or concerns.
• Collaborate with internal teams to ensure seamless service delivery and support.
• Track account performance and provide regular reports to management.
• Stay informed about industry trends and competitive landscape.

Skills

Account management

Communication

Negotiation

Interpersonal skills

Analytical thinking

Problem solving

Client-centric

Complex offerings

Education

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client, a leader in the telecommunications industry, is seeking a dedicated Key Account Manager to manage and grow relationships with their most important clients. This role is based in Sandton, Gauteng , and operates on a hybrid model, requiring a strategic blend of in-office collaboration and remote client engagement. You will be responsible for understanding client needs, ensuring satisfaction, and identifying opportunities for upselling and cross-selling our client's services. The ideal candidate will possess exceptional relationship-building skills, strong analytical abilities, and a proven track record in account management. You should be adept at navigating complex client organizations and delivering tailored solutions that drive mutual success. We offer a supportive environment where you can leverage your expertise to nurture long-term partnerships and contribute directly to the company's growth, benefiting from the flexibility and structure of a hybrid work setup.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Understand client business objectives and provide strategic recommendations.
• Identify opportunities for upselling and cross-selling company products and services.
• Serve as the primary point of contact for assigned key accounts.
• Develop and execute account management plans to drive client growth and retention.
• Monitor client satisfaction and proactively address any issues or concerns.
• Collaborate with internal teams to ensure seamless service delivery and support.
• Track account performance and provide regular reports to management.
• Stay informed about industry trends and competitive landscape.

Requirements

• Proven experience in key account management or a similar client-facing sales role.
• Demonstrated success in managing and growing high-value client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a hybrid environment, requiring both remote and in-office presence in Sandton, Gauteng .
• Proficiency in CRM software and account management tools.
• Bachelor's degree in Business, Marketing, or a related field.
• A proactive, client-centric approach.
• Ability to understand and articulate complex service offerings.

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and career progression.
• A dynamic work environment within a leading industry player.
• Potential for flexible working arrangements within the hybrid model.
• Access to industry-leading tools and resources.