Key Account Manager - Randburg

Placements24; Randburg; Híbrido; ZAR 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement annuity

Performance-based incentives

Hybrid work model

Descripción de la vacante

Placements24 is seeking a highly skilled Key Account Manager to manage and grow strategic client relationships in Randburg, Gauteng. You will act as the primary contact for top accounts, aligning client objectives with our solutions and driving revenue growth across a portfolio.

This remote-flexible role offers autonomy and strategic input, requiring 5+ years in key account management, strong CRM experience, and a consultative, results-driven mindset.

Formación

• Minimum of 5 years of experience in Key Account Management, strategic sales, or client relationship management, preferably in the B2B technology or services sector.
• Proven track record of managing large, complex client accounts and driving significant revenue growth.
• Exceptional interpersonal, communication, negotiation, and presentation skills.
• Strong business acumen and the ability to understand diverse client industries and challenges.
• Proficiency in CRM systems (e.g., Salesforce) and account management methodologies.
• Ability to work independently, manage priorities, and collaborate effectively in a remote or hybrid setting.
• Strategic thinker with strong analytical and problem-solving abilities.
• Bachelor's degree in Business Administration, Marketing, or a related field is required.

Responsabilidades

• Develop and execute strategic account plans to drive growth, retention, and customer satisfaction for a portfolio of key clients.
• Serve as the primary point of contact and trusted advisor for designated key accounts.
• Understand clients' business goals, challenges, and operational needs to proactively propose relevant solutions.
• Identify and capitalize on opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews and performance discussions with key client stakeholders.
• Negotiate contract renewals and expansions, ensuring mutually beneficial terms.
• Collaborate with internal teams (e.g., sales, support, product) to ensure seamless service delivery and address client issues.
• Monitor client health, usage, and overall satisfaction, implementing strategies to mitigate churn risks.
• Gather market intelligence and client feedback to inform product development and strategic planning.
• Achieve and exceed revenue targets and key performance indicators for assigned accounts.

Descripción del empleo

About the Role

Our client, a leader in the (specific sector - e.g., technology solutions/financial services/consulting) industry, is seeking a highly skilled and strategic Key Account Manager to manage and grow their most important client relationships within the Randburg, Gauteng area. This role is pivotal in ensuring client satisfaction, retention, and identifying opportunities for expansion within existing accounts. The ideal candidate will possess exceptional relationship-building skills, a strong commercial mindset, and a deep understanding of our client's offerings and the broader market landscape. You will act as the primary point of contact for strategic clients, ensuring their needs are met and their business objectives are aligned with the solutions provided by our client. This remote-flexible position allows for significant autonomy and strategic input.

Key Responsibilities

• Develop and execute strategic account plans to drive growth, retention, and customer satisfaction for a portfolio of key clients.


• Serve as the primary point of contact and trusted advisor for designated key accounts.


• Understand clients' business goals, challenges, and operational needs to proactively propose relevant solutions.


• Identify and capitalize on opportunities for upselling and cross-selling within existing accounts.


• Conduct regular business reviews and performance discussions with key client stakeholders.


• Negotiate contract renewals and expansions, ensuring mutually beneficial terms.


• Collaborate with internal teams (e.g., sales, support, product) to ensure seamless service delivery and address client issues.


• Monitor client health, usage, and overall satisfaction, implementing strategies to mitigate churn risks.


• Gather market intelligence and client feedback to inform product development and strategic planning.


• Achieve and exceed revenue targets and key performance indicators for assigned accounts.

Requirements

• Minimum of 5 years of experience in Key Account Management, strategic sales, or client relationship management, preferably in the B2B technology or services sector.


• Proven track record of managing large, complex client accounts and driving significant revenue growth.


• Exceptional interpersonal, communication, negotiation, and presentation skills.


• Strong business acumen and the ability to understand diverse client industries and challenges.


• Proficiency in CRM systems (e.g., Salesforce) and account management methodologies.


• Ability to work independently, manage priorities, and collaborate effectively in a remote or hybrid setting.


• Strategic thinker with strong analytical and problem-solving abilities.


• Bachelor's degree in Business Administration, Marketing, or a related field is required.

Benefits

Our client offers a competitive salary with a performance-driven bonus structure, recognizing and rewarding successful account growth and retention. Comprehensive benefits include medical aid, a retirement annuity, and performance-based incentives. This role offers the flexibility of a hybrid work model, balancing remote autonomy with essential in-person client engagement. Significant opportunities for professional development, continuous training, and career advancement within a leading organization are provided. Join a dedicated team that values client success and fosters a culture of collaboration and innovation in Randburg .