Remote Key Account Manager — Cloud & IT Growth

Hirexe; South Africa; A distancia; ZAR 1.484.000 - 2.143.000; Jornada completa

Descripción de la vacante

Hirexe is seeking a proactive Key Account Manager to lead relationships with US-based clients in cloud and IT services. The role is fully remote and aligned to Eastern Standard Time, requiring strong communication and strategic account growth.

You will manage a portfolio, identify upsell opportunities, coordinate with sales and technical teams, and ensure renewals, delivering measurable revenue growth while maintaining high customer satisfaction.

Formación

• Proven experience in account management, client success, or sales within the IT or cloud services industry.
• Strong knowledge of cloud technologies, IT services, and enterprise solutions.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work fully remote while aligning with EST hours.
• Highly organized, self-motivated, and results-oriented.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus.
• Fully remote work with flexible schedule within EST.

Responsabilidades

• Manage a portfolio of key accounts, building strong, long-term relationships with client stakeholders.
• Understand client business needs and provide strategic guidance on cloud and IT solutions.
• Identify upsell and cross-sell opportunities within existing accounts.
• Serve as the primary liaison between clients and internal teams, ensuring timely delivery of solutions and services.
• Track account performance, manage renewals, and monitor customer satisfaction.
• Collaborate with sales, technical, and support teams to deliver seamless customer experiences.
• Maintain accurate account records and provide regular reporting on account health and growth opportunities.

Conocimientos

Account management

Sales experience

Cloud technologies

Communication skills

Negotiation

Remote work

CRM tools (Salesforce, HubSpot)

Herramientas

Salesforce

HubSpot

Descripción del empleo

Hirexe is seeking a proactive Key Account Manager to lead relationships with US-based clients in cloud and IT services. The role is fully remote and aligned to Eastern Standard Time, requiring strong communication and strategic account growth.

You will manage a portfolio, identify upsell opportunities, coordinate with sales and technical teams, and ensure renewals, delivering measurable revenue growth while maintaining high customer satisfaction.