Remote Client Success Manager

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Health insurance

Professional development budget

Global distributed team

Job summary

Placements24 is seeking an experienced Remote Client Success Manager to join its fully remote team. You will build and maintain long-term relationships with clients, acting as a trusted advisor to understand goals, drive adoption, and maximize value from products and services.

In this remote-first role, you’ll monitor client health, collaborate with internal teams, and identify opportunities for upselling or cross-selling, all while delivering proactive guidance and outstanding service to a

Qualifications

• Proven track record in Client Success, Account Management, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM software and client success platforms.
• Strong strategic thinking and problem-solving abilities.
• Ability to work independently in a fully remote setting.

Responsibilities

• Develop and execute strategies to ensure client satisfaction and retention.
• Serve as the primary contact for assigned clients and build strong relationships.
• Identify client needs and opportunities for upselling or cross-selling.
• Monitor client health and engagement, intervening to mitigate risks.
• Collaborate with internal teams to ensure a seamless client experience and support.

Skills

Client Success

Account Management

Communication

CRM software

Strategic thinking

Job description

About the Role

Our client is looking for an experienced and proactive Remote Client Success Manager to join their fully remote team. This vital role focuses on building and maintaining strong, long-term relationships with clients, ensuring they derive maximum value from our products and services. You will act as a trusted advisor, proactively engaging with clients to understand their goals, provide strategic guidance, and drive adoption and satisfaction. This is an exceptional opportunity to work in a dynamic, remote-first environment , shaping client outcomes and contributing to the company's growth from anywhere.

Key Responsibilities

• Develop and execute strategies to ensure client satisfaction and retention.
• Act as the primary point of contact for assigned clients, building strong relationships.
• Proactively identify client needs and opportunities for upselling or cross-selling.
• Monitor client health and engagement, intervening when necessary to mitigate risks.
• Collaborate with internal teams to ensure seamless client experience and support.

Requirements

• Proven track record in Client Success , Account Management, or a related client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM software and client success platforms.
• Strong strategic thinking and problem-solving abilities.
• Demonstrated ability to work independently and effectively in a fully remote setting.

Benefits

• Highly competitive salary and performance-based incentives.
• A fully remote work position with unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous budget for professional development and continuous learning.
• Opportunity to work with a dynamic, globally distributed team.