Key Account Manager

Vox; Cape Town; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Vox in Cape Town seeks an experienced Key Account Manager to grow revenue by strengthening relationships with a portfolio of major clients and identifying new opportunities. You will serve as the liaison between clients and internal teams to ensure timely, effective delivery of products and services.

The role requires hard work, strong communication, and a focus on customer needs, with a track record in sales and delivering solutions that meet client objectives.

Qualifications

• Develop trusting relationships with major clients and understand their needs.
• Identify opportunities and propose solutions aligned with client objectives.
• Coordinate with internal teams to deliver products and services on time.

Responsibilities

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Skills

Relationship management

Negotiation

Organizational skills

Communication

Problem solving

Education

BSc/BA in business administration, sales or relevant field

Job description

Growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops.

Job Descriptions

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Job Skills

• Excellent organizational skills
• Ability in problem-solving and negotiation
• BSc/BA in business administration, sales or relevant field
• Excellent verbal and written communication skills.
• Work well under pressure and commit to deadlines.
• Have excellent people skills and intuitive to customer’s business needs.
• Be well-groomed and presentable.

Minimum Requirements

• Grade 12
• Qualifications in Sales or Business
• 2years experience in sales and providing solutions based on customer needs
• Proven experience as key account manager