Key Accounts Manager - FCMG

Top Talent Recruitment; Middelburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading recruitment agency seeks a skilled Key Account Manager to oversee important client relationships in the FMCG sector. Responsibilities include maintaining current business, negotiating pricing targets, and developing strategies for new business acquisition. The ideal candidate will have a minimum of 5 years of experience and strong communication skills. This role demands proficiency in MS Office, particularly Excel and Word, and the ability to work in complex situations.

Qualifications

• Minimum of 5 years experience in a similar position in the FMCG Sector.
• Proven ability to negotiate with clients and maintain strong relationships.
• Experience handling complex situations in high-stress environments.
• Strong computer skills with emphasis on MS Office (Excel, Word).
• Excellent communication and interpersonal skills across all organizational levels.
• Ability to work under pressure in complex environments.

Responsibilities

• Maintain current business and develop strategies to obtain new core business.
• Ensure customer documentation is completed timeously.
• Resolve issues and complaints to maintain customer trust.
• Oversee sales teams and set targets during weekly/monthly meetings.
• Ensure customer documentation is completed and returned on time.
• Coordinate between customers, licensors and internal divisions.

Skills

Strong communication skills

Interpersonal skills

Computer literacy - MS Office

Ability to build relationships

Negotiation skills

Education

Relevant Qualification to the position

Matric

Tools

MS Excel

MS Word

Job description

About the job Key Accounts Manager - FCMG

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be capable in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our companys solutions and achieve mutual satisfaction.

JOB TASKS AND RESPONSIBILITIES

Job tasks and responsibilities includes, but are not limited to:

• Maintain current business.
• Develop strategies to obtain new core business and thereby maximizing market share.
• Maintain sound relations with customers.
• Negotiate prices to achieve agreed pricing targets.
• To ensure customer documentation is timeously completed and returned.
• Liaise between customers, licensors and various other divisions as directed.
• To react upon the results of customer surveys (OE).
• Monitoring and reporting on market trends /activities.
• Negotiate the respective contracts pertaining to OE related business (supply, warranty, and license agreements).
• Identify and disclose potential new market opportunities.
• Ensure that all company safety, health, environmental and quality procedures are understood and applied within the marketing department.
• Liaise between customers, suppliers, and various other company divisions.
• Marketing functions, which include but are not limited to customer liaison, margin monitoring and recovery, price negotiations, new business acquisition.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Overseeing the sales teams
• Weekly and Monthly meetings, setting targets and driving the sales teams

EDUCATIONAL REQUIREMENTS

• Matric
• A Relevant Qualification to the position

EXPERIENCE REQUIREMENTS

• Minimum of 5 years experience in a similar position, in the FMCG Sector.
• Extended knowledge with computers - MS Office with emphasis on Excel, Word.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Ability to work in highly stressed and complex situations.