Junior Technical Support Specialist Apprenticeship

Placements24; Upington; Hybrid; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship from experienced staff

Apprenticeship stipend

Opportunity for full-time employment

Hands-on IT support experience

Job summary

Placements24 in Upington is offering a Junior Technical Support Specialist Apprenticeship. The role combines in-office tasks with remote work and serves as an entry path into IT support and client services.

You will learn to diagnose and resolve a range of technical issues across software and hardware, while delivering excellent customer service and documenting interactions for knowledge sharing.

Qualifications

• Matriculation or equivalent is required.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to learn new technologies quickly.
• Hybrid work environment experience is a plus.

Responsibilities

• Respond to and resolve client technical support requests via phone, email, or chat.
• Diagnose hardware, software, and network issues.
• Guide users through step-by-step solutions.
• Escalate complex issues to senior staff when needed.
• Document all interactions and resolutions accurately.
• Help maintain IT support knowledge base and docs.
• Learn about the company's software products and common issues.
• Provide feedback to improve product quality.
• Contribute to a positive client experience.

Skills

Problem-solving

Communication skills

Patience

Willingness to learn

Team player

Education

Matriculation certificate

IT certifications (e.g., CompTIA A+)

Job description

About the Role

Our client, a provider of essential business software solutions, is seeking enthusiastic individuals to join their Junior Technical Support Specialist Apprenticeship. This role, based in Upington, Northern Cape , offers a hybrid work arrangement, allowing for both in-office engagement and remote work flexibility. You will be the first point of contact for clients experiencing technical issues, providing effective solutions and exceptional customer service. This apprenticeship is designed to equip you with the skills needed to diagnose and resolve a wide range of technical problems across software and hardware. We are looking for candidates with strong communication abilities, a patient demeanor, and a genuine desire to help others solve technical challenges. This is a fantastic entry-level opportunity to build a career in IT support and client services.

Key Responsibilities

• Respond to and resolve technical support requests from clients via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions.
• Escalate complex issues to senior support staff when necessary.
• Document all support interactions and resolutions accurately.
• Assist in maintaining IT support documentation and knowledge base articles.
• Learn about the company's software products and their common issues.
• Provide feedback on recurring technical problems to improve product quality.
• Contribute to a positive client experience.

Requirements

• Excellent problem-solving and troubleshooting skills.
• Strong communication, listening, and interpersonal skills.
• Patience and a customer-centric approach.
• Basic knowledge of computer hardware, software, and operating systems.
• Ability to learn new technologies quickly.Matriculation certificate or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
• Comfort working in a hybrid environment, balancing office and remote duties.
• A passion for technology and helping others.

Benefits

This apprenticeship offers comprehensive training in technical support methodologies, customer service best practices, and the company's specific software solutions. You will receive mentorship from experienced technical support specialists, gaining valuable hands-on experience. The hybrid work model offers flexibility and a good work-life balance. Our client provides a competitive stipend during the apprenticeship period, with excellent potential for full-time employment and career advancement within the company. This is a great opportunity to develop essential IT support skills and build a rewarding career in a growing industry. You'll work within a supportive team environment focused on client success.