Apprentice Technical Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Mentorship and hands-on training

IT certifications opportunities

Job summary

Placements24 is seeking an Apprentice Technical Support Specialist based in Nelspruit. You will provide first‑level technical assistance, troubleshoot hardware and software, and contribute to maintaining IT systems with a blend of on-site and remote support.

You will join a rapidly growing IT services team, receive hands-on training and mentorship, and have a clear pathway for career progression in Mpumalanga. This entry‑level role emphasizes customer service and problem solving.

Qualifications

• Completed Matric; IT certifications desirable.
• Basic understanding of computer systems, networks and operating systems.
• Legally eligible to work in South Africa.

Responsibilities

• Provide first-level technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware and software.
• Assist in managing IT inventory and asset tracking.
• Document issues and resolutions in a knowledge base.
• Escalate complex issues to senior IT staff when necessary.
• Perform routine system maintenance and updates.
• Educate users on basic IT best practices and system usage.
• Contribute to IT security protocols and best practices.
• Respond to user requests and service tickets promptly.

Skills

Tech-savvy mindset

Problem-solving

Communication skills

Team player

Willingness to learn

Basic IT concepts

Education

Completed Matric (secondary education)

IT certifications (e.g., CompTIA A+) or IT diploma

Job description

About the Role

Our client, a rapidly growing IT services company based in Nelspruit , is looking for enthusiastic individuals to join their team as Apprentice Technical Support Specialists. This is an excellent opportunity for those with a passion for technology and a desire to build a career in IT support. You will provide first-level technical assistance to users, troubleshoot hardware and software issues, and contribute to maintaining IT systems. This role offers a blend of on‑site support and remote assistance, allowing for a comprehensive learning experience in the service industry of Mpumalanga. Our client is committed to investing in its employees, offering hands‑on training, mentorship, and a clear pathway for career advancement. We are seeking individuals with strong problem‑solving skills, excellent communication abilities, and a customer‑centric approach.

Key Responsibilities

• Provide first-level technical support via phone, email, and remote access tools.
• Troubleshoot and resolve hardware, software, and network issues for end‑users.
• Install, configure, and maintain computer hardware and software.
• Assist in managing IT inventory and asset tracking.
• Document technical issues and resolutions in a knowledge base.
• Escalate complex issues to senior IT staff when necessary.
• Perform routine system maintenance and updates.
• Educate users on basic IT best practices and system usage.
• Contribute to IT security protocols and best practices.
• Respond to user requests and service tickets in a timely and efficient manner.

Requirements

• A strong passion for technology and a basic understanding of computer systems, networks, and operating systems (Windows, macOS).
• Excellent problem‑solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Customer‑focused attitude and patience when assisting users.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Completed secondary education (Matric); IT certifications (e.g., CompTIA A+) or a diploma in IT are highly desirable.
• Must be legally eligible to work in South Africa .
• Willingness to work a hybrid schedule, providing support from both the Nelspruit office and remotely.

Benefits

This apprenticeship offers extensive on‑the‑job training, mentorship from experienced IT professionals, and exposure to a wide range of technical challenges. You will receive a competitive entry‑level salary, opportunities for valuable IT certifications, and potential for growth into more specialized IT roles. The hybrid work environment allows for flexibility and a good work‑life balance. Join a supportive team in Mpumalanga and launch your IT career.