Junior Technical Support Officer

Placements24; Soweto; On-site; ZAR 78,000 - 123,000; Full time

Benefits offered by this job

Monthly stipend

Mentorship from IT professionals

Hands-on on-site training

Professional work environment

Job summary

Placements24 is seeking a Junior Technical Support Officer for an internship in Soweto, Gauteng. You will work with experienced technicians, gaining hands-on experience in troubleshooting hardware, software and network issues, while you learn IT support best practices.

This internship provides extensive on-the-job training, mentorship from IT professionals, and an entry point into the IT industry. Based at the client’s Soweto office, the role offers exposure to a professional work environment

Qualifications

• Basic understanding of computer hardware, software, and Windows OS.
• Familiarity with Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Willingness to learn and proactive problem-solving.
• Able to follow instructions and work in a team.
• Enthusiasm for technology and IT support.
• Based in or able to commute to Soweto, Gauteng.

Responsibilities

• Provide first-level technical support to internal users and customers under supervision.
• Diagnose and resolve basic hardware, software, and network issues.
• Install and configure computer hardware, software, and peripherals.
• Log and track support requests using the helpdesk ticketing system.
• Perform routine IT maintenance tasks as directed.
• Help create and update IT documentation and user guides.
• Learn and apply IT best practices and company procedures.
• Support senior technicians on various IT projects and tasks.

Skills

Basic IT knowledge

Good communication

Teamwork

Proactive problem-solving

Willingness to learn

Education

IT/CS qualification

Tools

Windows OS

Microsoft Office

Helpdesk ticketing system

Job description

About the Role

Our client, a growing IT solutions provider, is seeking an eager and motivated Junior Technical Support Officer to join their team. This internship position, located in Soweto, Gauteng , offers a fantastic opportunity for individuals looking to kickstart their career in IT support. The ideal candidate will be enthusiastic about technology, possess basic IT knowledge, and have a strong desire to learn and grow. You will work closely with experienced technicians, gaining hands-on experience in troubleshooting and resolving a variety of technical issues. This internship is designed to provide comprehensive training and a solid foundation in the field.

Key Responsibilities

• Provide first-level technical support to internal users and customers under supervision.
• Assist in diagnosing and resolving basic hardware, software, and network issues.
• Install and configure computer hardware, software, and peripherals.
• Log and track support requests using the helpdesk ticketing system.
• Perform routine IT maintenance tasks as directed.
• Help create and update IT documentation and user guides.
• Learn and apply IT best practices and company procedures.
• Support senior technicians on various IT projects and tasks.

Requirements

• Basic understanding of computer hardware, software, and operating systems (e.g., Windows).
• Familiarity with common office applications (e.g., Microsoft Office Suite).
• Good communication and interpersonal skills.
• A strong willingness to learn and a proactive attitude towards problem-solving.
• Ability to follow instructions and work effectively as part of a team.
• Enthusiasm for technology and IT support.
• Must be pursuing or have recently completed a qualification in Information Technology, Computer Science, or a related field.
• Based in or able to commute to Soweto, Gauteng.

Benefits

• This internship offers a valuable learning experience with a monthly stipend, providing you with an entry point into the IT industry.
• You will receive extensive on-the-job training and mentorship from experienced IT professionals.
• The role is based at our client's office in Soweto, Gauteng , providing exposure to a professional work environment.
• This is an excellent opportunity to gain practical skills, build your resume, and potentially secure future employment within our client's organization.
• Join a supportive team that is invested in your professional development and growth.