Junior Telecom Support Technician

Placements24; Soweto; On-site; ZAR 56,000 - 100,000; Full time

Benefits offered by this job

Monthly stipend

Hands-on experience

Mentorship

Potential full-time opportunity

Job summary

Placements24 in Soweto, Gauteng, is offering a Junior Telecom Support Technician internship to jump‑start a career in telecommunications. You will provide first‑line technical support, learn troubleshooting of basic network/equipment issues, and gain hands‑on experience in a supportive environment.

The internship emphasizes customer service, learning various telecom systems, and contributing to reliable service delivery in the Soweto community.

Qualifications

• Currently pursuing or recently completed a National Certificate or Diploma in Electrical Engineering, Telecommunications, IT, or a related field.
• Basic understanding of computer hardware, networking concepts (TCP/IP, Wi‑Fi), and operating systems.
• Interest in telecommunications technologies (e.g., broadband, mobile networks).
• Excellent communication and interpersonal skills.
• Customer‑focused with a positive attitude and strong work ethic.

Responsibilities

• Provide technical support to customers and internal users via phone, email, or in‑person.
• Diagnose and resolve basic hardware and software issues related to telecommunications equipment.
• Assist in the installation, configuration, and testing of customer premise equipment (CPE).
• Escalate complex issues to senior technicians or relevant departments.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain an inventory of equipment and supplies.
• Follow established procedures and guidelines for technical support and customer service.
• Participate in training sessions to enhance technical knowledge and skills.
• Contribute to a positive customer experience through helpful and efficient service.

Skills

Networking basics

TCP/IP

Wi-Fi

Operating systems

Education

National Certificate or Diploma in Electrical Engineering/ Telecommunications/ IT

Job description

About the Role

Our client is looking for an enthusiastic and motivated Junior Telecom Support Technician to join their technical support team in Soweto, Gauteng. This internship offers a fantastic opportunity for individuals looking to start their career in the telecommunications industry. You will provide first-line technical support to customers and internal users, assisting with troubleshooting basic network and equipment issues. The role involves learning about various telecommunications systems and gaining hands‑on experience in a supportive environment. The ideal candidate will have a keen interest in technology, a willingness to learn, and strong customer service skills. This is an excellent entry‑level position to build a foundation in telecommunications support and contribute to ensuring reliable service delivery in the Soweto community. We are committed to nurturing talent and providing comprehensive training for our interns.

Key Responsibilities

• Provide technical support to customers and internal users via phone, email, or in‑person.
• Diagnose and resolve basic hardware and software issues related to telecommunications equipment.
• Assist in the installation, configuration, and testing of customer premise equipment (CPE).
• Escalate complex issues to senior technicians or relevant departments.
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain an inventory of equipment and supplies.
• Follow established procedures and guidelines for technical support and customer service.
• Participate in training sessions to enhance technical knowledge and skills.
• Contribute to a positive customer experience through helpful and efficient service.

Requirements

• Currently pursuing or recently completed a National Certificate or Diploma in Electrical Engineering, Telecommunications, IT, or a related field.
• Basic understanding of computer hardware, networking concepts (TCP/IP, Wi‑Fi), and operating systems.
• Interest in telecommunications technologies (e.g., broadband, mobile networks).
• Excellent communication and interpersonal skills.
• Customer‑focused with a positive attitude and strong work ethic.
• Ability to follow instructions and work as part of a team.
• Willingness to learn and adapt to new technologies and procedures.
• Basic troubleshooting skills.
• Availability for the duration of the internship program.

Benefits

• This internship program offers a monthly stipend, valuable hands‑on experience, and exposure to the telecommunications industry.
• Interns will receive comprehensive training and mentorship from experienced professionals.
• Upon successful completion of the internship, there may be opportunities for full‑time employment based on performance and business needs.
• This role is based in Soweto, Gauteng, providing a chance to learn and grow within a dynamic organization.
• Join us and embark on an exciting career journey in telecommunications.