Junior IT Support Technician Apprentice

Placements24; Johannesburg; On-site; ZAR 67,000 - 112,000; Full time

Benefits offered by this job

Structured training program

Recognition certifications

Mentorship from IT professionals

Potential for full-time employment

Job summary

Placements24 in Johannesburg is seeking motivated individuals to join their IT department as Junior IT Support Technician Apprentices. You will gain hands-on experience with hardware, software and network troubleshooting under experienced mentors, with a clear path for growth within the company.

The apprenticeship offers structured training, recognized certifications, and the chance of a full-time role after successful completion.

Qualifications

• Strong passion for technology and a desire to learn.
• Basic understanding of computer hardware, Windows/macOS, and common apps.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills; able to explain tech to non-technical users.
• Eligible to participate in an apprenticeship program.
• Willingness to undergo training and develop new skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems as needed.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT equipment inventory and support requests.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.

Skills

Basic IT knowledge

Problem-solving

Communication

Willingness to learn

Eligibility for apprenticeship

Interpersonal skills

Job description

About the Role

Our client is seeking motivated individuals to join their IT department as Junior IT Support Technician Apprentices in Johannesburg. This apprenticeship offers a comprehensive training program designed to equip you with the essential skills to excel in the field of IT support. You will work under the guidance of experienced professionals, gaining hands-on experience with hardware, software, and network troubleshooting. This is an excellent opportunity to launch a career in a dynamic and constantly evolving industry, with a clear path for growth and development within the company.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems as needed.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT equipment inventory and support requests.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.

Requirements

• A strong passion for technology and a desire to learn.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Must be eligible to participate in an apprenticeship program.
• Willingness to undergo training and develop new technical skills.

Benefits

• Structured training program with recognized certifications.
• Competitive apprentice stipend.
• Exposure to a wide range of IT technologies and challenges.
• Mentorship from experienced IT professionals.
• Potential for full-time employment upon successful completion of the apprenticeship.