Junior IT Support Technician Apprentice

Placements24; Mbombela (Nelspruit); On-site; ZAR 45,000 - 73,000; Full time

Benefits offered by this job

On-the-job training

Mentorship from IT professionals

Exposure to IT hardware, software &网络

Career progression within IT

Structured apprenticeship program

Job summary

Placements24 in Nelspruit is seeking a Junior IT Support Technician Apprentice. You will provide first-level end-user support, install and maintain hardware and software, and help resolve technical issues under mentorship.

This structured apprenticeship offers hands-on experience with IT systems, networking basics, and documentation, preparing you for a career in IT support within a corporate environment. Based in Nelspruit, you will work with experienced professionals and gain practical skills.

Qualifications

• High school diploma or equivalent; IT cert or diploma advantageous.
• Basic knowledge of computer hardware, operating systems and common software.
• Understanding of networking fundamentals (TCP/IP, LAN/WAN).
• Strong troubleshooting, customer service and teamwork abilities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Perform routine system maintenance and updates.
• Assist in managing IT inventory and asset tracking.
• Create and maintain IT support documentation and user guides.
• Escalate unresolved issues to senior IT staff.
• Participate in IT projects as assigned.

Skills

Troubleshooting

Customer service

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

CompTIA A+ or IT diploma

Tools

Windows OS

macOS

Office software

Job description

About the Role Our client, a diversified industrial group with operations in Nelspruit, Mpumalanga, is seeking individuals for their Junior IT Support Technician Apprentice program. This is an invaluable opportunity for technically inclined individuals who are keen to develop skills in providing essential IT support and maintaining computer systems. You will work within the IT department, assisting users with hardware and software issues, troubleshooting technical problems, and performing routine system maintenance. This apprenticeship offers hands-on experience with a variety of technologies and direct interaction with end-users, fostering a comprehensive understanding of IT support functions. The program is designed to build a strong foundation in troubleshooting, network basics, and user support, preparing you for a career in IT support. We are looking for candidates who are patient, customer-focused, and possess excellent problem-solving abilities. This role requires your presence at our client's office in Nelspruit, Mpumalanga, ensuring direct mentorship and team collaboration.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Perform routine system maintenance and updates.
• Assist in managing IT inventory and asset tracking.
• Create and maintain IT support documentation and user guides.
• Escalate unresolved issues to senior IT staff.
• Participate in IT projects as assigned.

Requirements

• High school diploma or equivalent; a relevant IT certification (e.g., CompTIA A+) or a diploma in IT is advantageous.
• Basic knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Understanding of networking fundamentals (TCP/IP, LAN/WAN).
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Must be reliable and possess a strong work ethic.
• Must be based in or willing to relocate to Nelspruit, Mpumalanga.

Benefits

• Comprehensive on-the-job training in IT support.
• Mentorship from experienced IT professionals.
• Exposure to a wide range of IT hardware, software, and network systems.
• Opportunity for career progression within the IT department.
• A structured apprenticeship program to build practical skills.
• Valuable experience in a corporate IT environment.