IT Support Technician (On-site)

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Learning opportunities

Supportive environment

Impact on productivity

Stable employment

Job summary

Placements24 is seeking an IT Support Technician to provide on-site technical help in Nelspruit. You will be the first line of support for hardware, software, and network issues, ensuring minimal downtime and clear user communication.

The role requires hands-on experience with Windows systems, hardware troubleshooting, and basic network setup. Strong customer service and the ability to work independently in a fast-paced environment are essential.

Qualifications

• Experience in an IT Support Technician or similar help desk role.
• Strong understanding of Windows OS and common office apps.
• Experience with hardware troubleshooting and basic network setup.
• Customer service and clear communication skills.
• Ability to work independently in a busy environment.
• Relevant IT certifications (CompTIA A+, Network+) are a plus.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Set up user accounts, manage permissions, and provide basic network troubleshooting.
• Respond to IT support tickets and document resolutions.
• Escalate complex technical issues to senior IT staff when necessary.
• Perform routine IT system maintenance and updates as directed.

Skills

IT support

Troubleshooting

Customer service

Communication

Education

IT certifications (A+/Network+)

Tools

Windows OS

Office suite

Networking basics

Job description

About the Role

Our client is seeking a proactive and skilled IT Support Technician to provide essential on-site technical assistance to users in Nelspruit. This role is vital for maintaining the operational efficiency of the IT infrastructure, ensuring that all hardware, software, and network issues are resolved promptly. You will be the first point of contact for many technical problems, offering hands-on support to employees. The ideal candidate is customer-focused, possesses strong troubleshooting skills across various IT domains, and is eager to contribute to a smooth-running technology environment. This position requires a physical presence at the client's location to offer immediate and effective support.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripherals.
• Set up user accounts, manage permissions, and provide basic network troubleshooting.
• Respond to IT support tickets in a timely manner and document resolution steps.
• Perform routine IT system maintenance and updates as directed.
• Escalate complex technical issues to senior IT staff when necessary.

Requirements

• Proven experience in an IT Support Technician role or similar help desk position.
• Solid understanding of Windows operating systems and common office applications.
• Experience with hardware troubleshooting and basic network setup and diagnostics.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and prioritize tasks effectively in a busy environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to gain experience with a wide range of IT technologies.
• Supportive work environment with opportunities for learning and development.
• Direct impact on user productivity and IT operational efficiency.
• Stable employment with a reputable organization.