Technical Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Placements24 is seeking a skilled Technical Support Specialist to join its remote IT team serving users in the Nelspruit region. You will provide advanced technical assistance, diagnose complex issues across hardware, software and networks, and ensure timely resolutions to maintain system integrity and user satisfaction.

The role requires strong communication, documentation, and collaboration with senior engineers to implement improvements and safeguard infrastructure.

Qualifications

• Experience in a technical support role with advanced troubleshooting.
• Knowledge of operating systems, network protocols, and common business applications.
• IT certifications like MCSA or CCNA are valued.

Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network systems.
• Diagnose and resolve complex technical problems, escalating when necessary to senior engineers.
• Install, configure, update, and maintain software and hardware systems remotely.
• Develop and maintain comprehensive documentation for technical solutions and procedures.
• Collaborate with IT teams to implement system improvements and troubleshoot infrastructure issues.
• Monitor system performance and security, responding proactively to alerts.

Skills

Technical support

Advanced troubleshooting

Operating systems

Network protocols

IT infrastructure

Cloud services

Problem solving

Communication

Education

MCSA

CCNA

Job description

About the Role

Our client is looking for a skilled and customer-oriented Technical Support Specialist to join their expanding remote workforce, supporting users from the Nelspruit region. This role involves providing advanced technical assistance, diagnosing complex issues across various platforms, and ensuring timely resolution to maintain system integrity and user satisfaction. You will leverage your technical expertise to guide users and contribute to the overall efficiency of the IT infrastructure. This is an excellent opportunity for a technically proficient individual seeking a remote role with significant impact.

Key Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network systems.
• Diagnose and resolve complex technical problems, escalating when necessary to senior engineers.
• Install, configure, update, and maintain software and hardware systems remotely.
• Develop and maintain comprehensive documentation for technical solutions and procedures.
• Collaborate with IT teams to implement system improvements and troubleshoot infrastructure issues.
• Monitor system performance and security, responding proactively to alerts.

Requirements

• Proven experience in a technical support role, preferably with a focus on advanced troubleshooting.
• In-depth knowledge of operating systems, network protocols, and common business applications.
• Strong understanding of IT infrastructure and cloud services.
• Excellent problem-solving, analytical, and critical thinking skills.
• Superior communication and interpersonal skills, with the ability to articulate technical information clearly.
• Relevant IT certifications such as MCSA, CCNA, or similar are highly valued.

Benefits

• Highly competitive salary with performance-based incentives.
• Fully remote work environment with flexible scheduling options.
• Comprehensive medical, dental, and vision insurance coverage.
• Generous allowance for professional development and certifications.
• A collaborative and innovative remote team culture.