Technical Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Overtime pay

Technical training and certifications

Job summary

Placements24 is seeking a skilled Technical Support Specialist based in Richards Bay to provide first-level hardware, software, and network support, helping keep IT operations running smoothly.

You will install, configure, and troubleshoot systems, log and track issues, and escalate complex problems to senior staff or vendors, while maintaining good records and ensuring timely resolutions. A hybrid work setup aligns with ongoing training opportunities.

Qualifications

• Proven experience in IT support or helpdesk roles.
• Strong knowledge of Windows and macOS and common software.
• Basic networking concepts are expected.
• Experience with hardware troubleshooting and repair is advantageous.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software systems.
• Troubleshoot and resolve user-reported technical problems promptly.
• Escalate unresolved issues to senior IT staff or external vendors.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Assist with IT asset management and inventory control.

Skills

IT support

Windows/macOS

Networking basics

Problem solving

Clear communication

Job description

About the Role

Our client is looking for a skilled Technical Support Specialist to join their team, primarily based in Richards Bay . This role is critical for providing first-level technical assistance and resolving hardware, software, and network issues for our users. You will play a key role in ensuring smooth IT operations and minimizing downtime, working closely with the IT department. This is a great chance to advance your technical support career in a dynamic environment, contributing to the efficiency and productivity of the organization.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software systems.
• Troubleshoot and resolve user-reported technical problems in a timely manner.
• Escalate unresolved issues to senior IT staff or external vendors.
• Maintain accurate records of support requests and resolutions in the IT ticketing system.
• Assist with IT asset management and inventory control.

Requirements

• Proven experience in IT support or technical helpdesk roles.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with hardware troubleshooting and repair.
• Excellent problem-solving and analytical skills.
• Good communication skills, with the ability to explain technical concepts clearly to non-technical users in Richards Bay .
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.

Benefits

• Competitive salary and potential for overtime pay.
• Comprehensive health insurance coverage.
• Access to ongoing technical training and certifications.
• A hybrid work arrangement offering flexibility.
• Supportive IT team and a positive work culture.