IT Support Technician Apprentice

Placements24; Pretoria; Hybrid; ZAR 78,000 - 123,000; Full time

Benefits offered by this job

Hands-on mentorship

Hybrid work environment

Certification opportunities

Career advancement pathways

Exposure to diverse IT infrastructure

Job summary

Placements24 is seeking enthusiastic IT Support Technician Apprentices in Pretoria. You will gain hands-on experience with hardware, software, and network troubleshooting while working in a hybrid in-office and remote environment.

This apprenticeship offers mentorship from seasoned IT professionals and a clear pathway into a technical career. The role emphasizes learning through practical projects, system upgrades, and exposure to diverse IT challenges, with opportunities to pursue

Qualifications

• Willingness to start a career in IT support and learn on the job.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal abilities to explain technical issues clearly.
• Familiarity with Windows and macOS; basic networking knowledge is a plus.
• High school diploma; CompTIA A+ or similar certifications are an advantage.

Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot hardware, software, and network issues, escalating complex problems to senior technicians.
• Assist with network connectivity troubleshooting and basic network administration tasks.
• Manage user accounts and permissions within the IT environment.
• Perform routine system maintenance, updates, and security checks.
• Document technical procedures, solutions, and user guides.
• Participate in IT projects, such as system upgrades and new installations.

Skills

Troubleshooting

Customer service

Communication

Basic networking

Hybrid work adaptability

Education

High school diploma

CompTIA A+ (advantage)

Tools

Windows OS

macOS

Office applications

Job description

About the Role

Our client is seeking enthusiastic and technically inclined individuals to join as IT Support Technician Apprentices in Pretoria. This apprenticeship offers a unique pathway into the IT support field, providing hands-on experience with hardware, software, and network troubleshooting. You will work under the guidance of experienced IT professionals, learning to diagnose and resolve technical issues for our organization's employees. This role adopts a hybrid work model, balancing essential in-office support with the flexibility of remote assistance. We are looking for individuals who are passionate about technology, possess strong problem-solving skills, and are committed to providing excellent user support. This is an excellent opportunity to develop your technical expertise and build a rewarding career in IT. You will gain exposure to a wide array of IT challenges and solutions, contributing directly to the smooth operation of our technological infrastructure. Join our dedicated IT team and become a vital part of our technological ecosystem.

Key Responsibilities

• Provide first-level technical support to users via phone, email, and in-person (when required).
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot hardware, software, and network issues, escalating complex problems to senior technicians.
• Assist with network connectivity troubleshooting and basic network administration tasks.
• Manage user accounts and permissions within the IT environment.
• Perform routine system maintenance, updates, and security checks.
• Document technical procedures, solutions, and user guides.
• Participate in IT projects, such as system upgrades and new installations.

Requirements

• A strong desire to build a career in IT support and a good understanding of computer hardware and software.
• Excellent troubleshooting and problem-solving skills.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly.
• Familiarity with operating systems (Windows, macOS) and common office applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) is advantageous.
• Ability to work effectively in a hybrid environment, managing both remote and on-site tasks.
• A proactive attitude, willingness to learn, and commitment to providing exceptional service.
• High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+) are a significant advantage.
• Must be legally authorized to work in Pretoria , Gauteng , ZA .

Benefits

• Hands-on training and mentorship from experienced IT professionals.
• Exposure to diverse IT infrastructure and support challenges.
• Opportunities to gain industry-recognized certifications.
• A collaborative hybrid work environment.
• Pathways for career advancement within the IT department.
• Develop critical skills in hardware, software, and network support.
• Be an essential part of maintaining the technological backbone of the organization.
• Gain practical experience in a dynamic and evolving tech landscape.