IT Support Specialist - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement fund contributions

Professional development and certs

Hybrid work flexibility

Generous paid time off

Job summary

Placements24 is seeking a dedicated IT Support Specialist in Vereeniging, Gauteng to enhance our client’s technical support capabilities. You will troubleshoot hardware, software, and network issues, ensuring minimal downtime and productive users.

Join a team that values innovation and employee development. The role requires strong knowledge of Windows and macOS, experience with ticketing systems and remote support tools, and the ability to work hybrid from our Vereeniging office.

Qualifications

• Experience as IT Support Specialist or similar role.
• Strong knowledge of Windows and macOS.
• Familiarity with TCP/IP, DNS, DHCP and hardware.
• Experience with ticketing systems and remote support.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and manage priorities.

Responsibilities

• Provide first-level and second-level technical support to end-users.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Manage user accounts and access permissions.
• Diagnose and resolve network connectivity issues.
• Support mobile devices and related applications.
• Document support activities, resolutions, and create knowledge base articles.
• Assist with system updates, patching, and basic server maintenance.
• Escalate complex technical problems to senior IT personnel when necessary.
• Ensure compliance with IT policies and security standards.
• Contribute to IT projects and system upgrades as needed.

Skills

IT support

Windows

macOS

Networking

Ticketing systems

Problem solving

Communication

Prioritization

Education

CompTIA A+

CompTIA Network+

Tools

Ticketing systems

Remote support

VPN

Job description

About the Role

Our client is seeking a dedicated and skilled IT Support Specialist to enhance their technical support capabilities in Vereeniging, Gauteng . This role is essential for maintaining the operational integrity of our client's IT systems and providing responsive support to all users. You will be responsible for troubleshooting a wide array of hardware, software, and network issues, ensuring minimal downtime and maximum productivity. The ideal candidate is proficient in various IT support functions, possesses excellent problem-solving skills, and communicates technical information effectively. This is an excellent opportunity to advance your IT career within a company that values technological innovation and employee development. You will work within a collaborative environment, contributing to the maintenance and improvement of critical IT infrastructure. Join our team in Vereeniging, Gauteng and make a significant impact on our client's technological landscape.

Key Responsibilities

• Provide first-level and second-level technical support to end-users.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Manage user accounts and access permissions.
• Diagnose and resolve network connectivity issues.
• Support mobile devices and related applications.
• Document support activities, resolutions, and create knowledge base articles.
• Assist with system updates, patching, and basic server maintenance.
• Escalate complex technical problems to senior IT personnel when necessary.
• Ensure compliance with IT policies and security standards.
• Contribute to IT projects and system upgrades as needed.

Requirements

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and manage priorities effectively.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Must be able to work from our office in Vereeniging, Gauteng on a hybrid schedule.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement fund contributions.
• Opportunities for professional development and certifications.
• Hybrid work flexibility to promote work-life balance.
• A collaborative and supportive team environment.
• Generous paid time off.